Account Manager

SUMMARY

We're seeking an experienced Account Manager to join our team. This position offers flexible work arrangements (remote, in-office, or hybrid). The ideal candidate will serve as the primary point of contact between Atilus and our valued clients, ensuring their digital marketing needs are met effectively.

Responsibilities

• Manage client accounts and serve as their dedicated advocate and strategic advisor


• Onboard new clients, including conducting kickoff meetings and organizing client materials


• Build and maintain strong client relationships through timely communication


• Address client inquiries and requests


• Manage accounts to ensure services stay within budget while meeting client needs


• Drive client satisfaction and retention through exceptional service


• Meet regularly with team members to discuss progress


• Hold monthly and quarterly performance review meetings with clients


• Identify upsell and renewal opportunities and communicate with the sales team


• Anticipate client needs and proactively propose solutions

Qualifications & Skills

• Strong communication and interpersonal skills


• Excellent note-taking abilities and organizational skills


• Ability to explain complex technical concepts in client-friendly language


• Excellent multitasking and deadline management abilities


• Comfortable with phone calls and virtual meetings (Microsoft Teams, etc.)


• Proficient with Microsoft Office products (Outlook, Word, Excel, etc.)


• Understanding of web design and digital marketing concepts (a plus, but not required)


• Proficiency with CRM software


• Quick learner who can adapt to a fast-paced environment


• Ability to respond to feedback and criticism positively


• Must be a team player who collaborates effectively while also being capable of working independently


• Experience in Digital Marketing is not necessary but a plus.

Education & Experience

• Associates degree or above preferred, but not required.


• 2+ years of customer service or account management experience

Benefits

• Unlimited PTO


• Flexible work arrangements (remote, in-office, or hybrid)


• Competitive salary


• Collaborative team culture


• Ongoing training and growth opportunities


• Work on exciting projects across multiple industries


• Laid-back work environment and positive company culture