Account Manager

Role: Account Manager

Location: London – Hybrid working

Start Date: ASAP

End Date: 6 months rolling contract

Daily Rate: Inside IR35 – Plus OTE commission based

Payroll provider – Rockford Payroll Info for Contingent Workers – Rockford Pay

“Deloitte sets the requirements for the assignment. Rockford Resourcing acts as the agency on behalf of Deloitte and is responsible for sourcing candidates to fulfil the assignment. Successful candidates will be employed by Rockford Payroll. Rockford Payroll is responsible for the Associate’s employment, pay and applicable employment-related processes.”

The Role

We are working with a client in Deloitte Operate to Scale operating in the anti-money laundering and financial-crime space. The business helps organisations access structured country-risk intelligence to support compliance and risk decisions.

We are looking for an Account Manager to own relationships across an existing customer portfolio, protect renewals, support platform migration, and identify opportunities for account growth. You will be a trusted point of contact for customers, understand how they use the product, and work closely with the founder, product, marketing, and sales teams in a lean commercial environment.

Key Responsibilities

· Own customer relationships across an existing portfolio, building strong relationships with users, stakeholders, and decision-makers.

· Manage renewals and retention by engaging customers early, understanding usage and value, and identifying renewal risks.

· Support customer migration to the new product platform, managing communication and transition while identifying upsell opportunities.

· Drive account growth by identifying opportunities for additional users, teams, business units, geographies, or use cases.

· Develop a strong understanding of customer use cases and how the product supports AML, KYC, compliance, and financial-crime processes.

· Maintain regular customer engagement and clear account plans covering stakeholders, use cases, renewal dates, risks, and next steps.

· Lead renewal and expansion conversations, including pricing discussions where appropriate.

· Capture customer feedback and share insights internally to support product and service improvements.

· Identify customers who may support testimonials, case studies, referrals, or other advocacy activity.

· Keep CRM records, renewal forecasts, and account opportunities accurate and up to date.

Experience & Skills Required

· At least 3 years’ experience in B2B Account Management, Customer Success, or Customer Growth.

· Experience in AML, KYC, financial crime, compliance SaaS, data, information services, or another subscription-based business is preferred.

· Proven experience owning existing customer relationships, including renewals and commercial conversations.

· Evidence of growing accounts through upsell, cross-sell, additional users, or new use cases.

· Strong commercial instincts and the ability to identify opportunities without over-selling.

· Confidence managing relationships across multiple stakeholder levels.

· Highly organised, with strong discipline around renewals, follow-ups, and account planning.

· Excellent written and verbal communication skills.

· Familiarity with CRM platforms such as HubSpot.

Nice to Have

· Experience working with compliance, MLRO, financial-crime, or risk stakeholders.

· Experience in an early-stage or scale-up business.

· Curiosity about international regulation, AML, country risk, risk assessments, and financial crime.

About Deloitte Operate to Scale

Deloitte’s Operate to Scale team helps ambitious, high-growth companies accelerate commercial performance by providing embedded sales, operational, and growth expertise. Our professionals work directly within client environments, becoming part of their day-to-day teams while benefiting from Deloitte’s wider network, support, and development opportunities.

This role offers the opportunity to combine the pace and impact of a high-growth technology business with the backing and broader exposure of Deloitte.