Account Manager

Posted Tuesday, April 15, 2025 at 6:30 PM What We Need TA Connections we make airlines digital. We lead the industry in creating software and B2B apps for the airline industry. We transform every touchpoint with smart technology to improve the passenger experience and streamline the airline’s operation. Our purpose built TA software supports more 5000’s flights a day both on the ground and in the air and are solutions are deployed at more 10 airlines and 300+ airports. Due to continued growth we are looking for a motivated multi-skilled individual to join our friendly team as an Account Manager. A guru with preferred experience in airport operations, covering passenger or ramp operations or for inflight as cabin crew. As account manager you will be primary contact between TAC and the customer. Role Responsibilities Be the primary point of contact between TAC and the customer Conduct weekly customer meetings to manage any customer issues & support tickets Conduct onsite visits to enhance the customer relationship Coordinate any change request estimates to the customer including any invoicing for bespoke development items Creation of monthly performance report Continually work with our JIRA support and development tool for tracking of all defect, support and change request tickets raised Create Roadmap and upgrade path plans and coordinate with product and development leads Develop a thorough understanding of the customers rules, policies and system configuration which is key to all system configuration setup and changes Conduct onsite visits to enhance the customer relationship Support the implementation of new applications Deliver training on solutions contracted Plan and support customers during application upgrades Providing functional input into tha TAC future roadmap Upsell addition features / integration partners or other applications increasing TAC revenue Qualifications & Skills Minimum 2-3 year experience working for an airline, ground handler or other airline system provider Minimum of 1-2 years in an Account Management role, is preferred Previous exposure to software applications, preferably in the airline space Understanding of the software development life-cycle Ability to work with little supervision and manage your time efficiently Previous experience with Jira is desirable Passionate, creative and easy to work with Intrinsic motivation Flexible, focused, hard working, driven and goal orientated International Passport with no restrictions to travel Working rights in Thailand English and Thai language (written and spoken) Location Based in Bangkok, work from home and client office, some international travel required. #LI-JS1