Account Manager, Client Engagement & Adoption

Compensation Range: Base Salary: $80,000 - $95,000 USD base + 80/20 variable On-Target Earnings (OTE): $110,000 - $115,000 USD OTE is reflective of a base/variable structure. Compensation is aligned to relevant experience and uncapped commission which means top performers consistently exceed OTE targets. Compensation Disclaimer: The salary range listed reflects the base pay for this role at Altus Group and is provided where required by local regulations. Actual offers may differ based on experience, market conditions, and other relevant factors. The range does not include additional compensation such as bonuses, equity, benefits, or other incentives. Who we need Reporting to the Mid-Market Account Management Leader, we are hiring an Account Manager, Client Engagement & Adoption to join our growing Mid-Market team. In this role, you will manage a portfolio of approximately 150 existing commercial real estate (CRE) client accounts, acting as the primary point of contact for client engagement, adoption, retention, and growth. This is a highly client-facing, sales-adjacent account management role where success is driven by strong relationship management, disciplined execution, and proactive client engagement. You will work in a two-to-one model with Sales Executives, supporting shared bookings targets while taking primary ownership of gross retention (GRR) outcomes. This role is best suited for someone who is hungry, coachable, and comfortable working in a fast-paced, evolving environment where accountability and adaptability are critical. This is a remote-first role based in the United States (Eastern or Central Time Zone preferred), supporting Northeast U.S. territories. Occasional travel (25% or less) is required for client engagement, meetings, and events. What’s in it for you High-growth mid-market build-out. You will join a newly established mid-market structure at Altus Group, with the opportunity to help shape how the function scales, operates, and evolves as it grows. Direct client impact and ownership. You will manage a significant portfolio of existing clients and play a central role in driving adoption, retention, and expansion across Altus solutions. Your work will directly influence client satisfaction, product value realization, and revenue outcomes. Exposure to a resilient, growth-oriented industry. You will work at the intersection of technology and commercial real estate, supporting sophisticated investors, asset managers, and operators within a stable, globally relevant industry. Clear and tangible career progression. You will have defined pathways into enterprise account management, sales, or future leadership roles as the mid-market function continues to expand and mature. As our new Account Manager, Client Engagement & Adoption, you will: Own and manage a portfolio of existing clients. You will manage approximately 150 CRE client accounts, serving as the primary point of contact for engagement, relationship management, and account coordination. These are existing customers only, with no net-new sales responsibility. Drive adoption and client value realization. You will ensure clients are effectively using Altus solutions by leading onboarding support, product education, usage monitoring, and ongoing engagement. Your focus will be helping clients embed Altus tools into their daily workflows. Build strong client relationships and trust. You will develop relationships with asset managers, operators, analysts, and senior stakeholders through regular check-ins, business reviews, and proactive engagement. Support retention and expansion outcomes. You will identify upsell and cross-sell opportunities in partnership with Sales Executives and contribute to shared bookings targets while owning primary accountability for gross retention performance. Act as the escalation and coordination point. You will coordinate with internal teams (Product, Support, Advisory, and Sales) to resolve client issues quickly and ensure a seamless customer experience. Leverage data to drive account health. You will use CRM and customer success tools to track engagement, monitor account health, and identify risks or opportunities across your portfolio. Operate in a high-accountability, high-collaboration model. You will work closely with Sales partners in a 2:1 structure, balancing shared commercial goals with individual performance expectations in a team-oriented environment. You bring: The client-facing experience. You bring 2–5+ years of experience in Account Management, Customer Success, SDR/BDR, or Sales within a SaaS or B2B environment, with a track record of managing client relationships and driving outcomes. The commercial mindset. You understand how to balance client relationship building with retention, expansion, and revenue accountability. The coachability and drive. You have a high level of curiosity, energy, and accountability. You are proactive, receptive to feedback, and effective in environments that are fast-paced, evolving, and performance-driven. The communication and relationship skills. You are comfortable engaging with clients at multiple levels and can build trust quickly through clear, professional, and consistent communication. The adaptability. You are comfortable working in a dynamic environment with shifting priorities, while maintaining structure, discipline, and execution quality. The systems fluency. Experience with CRM tools (e.g., Salesforce) is beneficial, particularly in high-volume account environments. CRE or SaaS exposure. Exposure to commercial real estate, financial services, or SaaS environments is an asset but not required. Strong sales or SDR experience is highly valued. Apply now If you're excited about this role but your experience aligns differently with every requirement, we encourage you to apply. While specific qualifications may be strictly required, others can be based on various experiences, backgrounds, and knowledge. We can't promise an interview, but we will consider your whole application. What you can expect from our interview process: A virtual interview with a Talent Advisor focused on your background in client-facing roles, SaaS or sales environments, and your motivation for joining a mid-market account management function. A virtual interview with the hiring leader for a deeper discussion of your experience managing client relationships, driving retention and expansion outcomes, and operating effectively in fast-paced, performance-driven environments. A final interview (if required) focused on collaboration, adaptability, and your ability to operate effectively within a team-based account structure supporting CRE clients. Unlock your Altus Experience! If you’re looking to advance your career in in an industry that is transitioning for greatness, there’s no better place than Altus Group. Our high trust, high performance culture prioritizes progressive programs that empower you to deliver your greatest performance while promoting collective success where everyone is recognized and connected. We offer boundless opportunities in a rapidly growing global business: mentorship from the best and brightest in CRE, access to our Altus Intelligence Academy, and the chance to work with the best data sets, tools and technology in the industry. What Altus Group offers: Rewarding performance: competitive compensation, incentive and bonus plans, and a total rewards package prioritizing mental, physical, and financial well-being. Growth and development: we invest in your professional learning. Our Altus Intelligence Academy offers over 150,000 hours of learning content. Flexible work model: our Activity-Based Work model provides flexibility to align your work location to the needs of the work — use the office for collaboration and remote work for focused tasks. Inclusivity & Accessibility Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Applicants with disabilities may contact Altus Group to request and arrange for accommodations. If you need accommodation, please contact us at [email protected] or +1 888 692 7487. Use of Artificial Intelligence AI tools may be used to support the initial stages of screening for this role; however, all assessments and final hiring decisions are reviewed and made by an Altus Group hiring professional. Background Checks Please note that as part of our commitment to maintaining a safe and secure workplace, Altus Group may conduct background checks on candidates who receive a conditional offer of employment. These checks may include, but are not limited to, verification of employment history, education credentials, criminal records, credit history (where relevant), and reference checks. The scope and nature of background checks may vary depending on the role, location, and applicable laws. All background checks will be conducted in compliance with local laws and regulations, and candidates will be informed of any checks required as part of the recruitment process. Other Notes / Application Process We appreciate all applicants; however, only those selected to move forward will be contacted. Thank you for your interest in Altus Group.