Account Manager / Customer Success Manager monday.com

Languages: Spanish, French & English

Level: Mid (3+ years of experience in Account Management)

Location: Barcelona ☀️

🌍 Tryve is a leading Platinum Partner of monday.com in Europe, recognized as Global Sales Partner of the Year 2023 and Global Customer Success Partner of the Year 2024. 🏆

We are committed to helping organizations optimize their workflows and enhance collaboration through innovative solutions.

As we continue to grow across Europe, we are looking for an Experienced Account Manager / Customer Success Manager monday.com to join our team in Barcelona. You build lasting relationships, spot growth opportunities and turn customers into long-term partners. You bring a love for technology, a good understanding of business logic and an entrepreneurial mindset. With these, you will play a key role in growing our presence in new markets and keeping our customers happy for a lifetime.

🎯 Role and Responsibilities

• Full-cycle ownership of a portfolio of customers, from first contact to renewal and expansion
• Build strong relationships with our clients and key stakeholders to understand their needs and ensure their success with monday.com
• Identify upsell and cross-sell opportunities and turn them into new business
• Serve as the main point of contact for your accounts and as liaison between clients, our consultants and the monday.com team
• Help build, launch and scale Tryve in the region
• Think along with the company and share your ideas and thoughts

💼 Skills and Experience

• At least 3 years of experience in Account Management/Customer Success Management; experience in our industry is a plus
• Passion for digital tools and an excellent understanding of business processes
• Experience with monday.com or other SaaS software is a plus
• Fluent in Spanish, French and English is a must; Portuguese is a plus
• Proven track record in B2B or SaaS sales, ideally with full-cycle ownership of relationship management
• Entrepreneurial mindset, with experience in building, launching or scaling a business, entity or new market
• Comfortable working with a high degree of autonomy in a hybrid setting
• Experience in partner management and building strong relationships with key stakeholders
• An existing professional network is a plus
• Positive attitude, empathy and high energy for customer and partner engagement

🎁 What you can expect from us

• Open & direct communication, with respect and involvement
• Opportunity to join a fast growing company with a flat organizational structure
• Autonomy and room for personal development and entrepreneurship
• Competitive salary package and compensation based on results
• Hybrid working from Barcelona or our locations Arnhem & Antwerp
• Many opportunities for in-person team events, fostering strong relationships with your colleagues
• Flexible working hours