Account Manager, Dairy & Beverage (English/French Bilingual)

Position: Account Manager, Dairy & Beverage
Location: Vaudreuil, Quebec

Territory: Eastern Canada
Status: Full-time, permanent (1). This role is open to replace an internal promotion.

Are you an outstanding sales professional with unique experience in the food industry? Do your colleagues and customers describe you as curious and results-driven? Are your strengths enhanced by exceptional business acumen, deep-rooted relationships, and a commitment to service excellence? If you are eager to put your experience in the Food and Nutrition ingredients industry to good use, our Dairy & Beverage business segment has a great opportunity for you!

We are looking for a high-performing Account Manager to join our team, focused on growing and maintaining our strategic B2B customer base within the Canadian food industry. You will act as the primary liaison between our organization and key customer partners, driving market share expansion, negotiating contracts, and ensuring a best-in-class customer experience.

Reporting to our Business Segment Manager – Dairy & Beverage the ideal candidate will bring a strong sales experience with a technical background, to maintain and develop an established territory. The role involves traveling regularly within the assigned territory and possibly other provinces and promoting Quadra's products and services. This includes the development and implementation of a team-based strategic sales plan based on a solid understanding of industry trends and customer needs.

At Quadra, we put people first so that together, we can reimagine the possibilities.

Founded over 50 years ago, Quadra is committed to their 650+ employees located in North America. We offer not only an engaging culture, a collaborative, family-oriented environment, but also a lot of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented, Great Place to Work® certified organization. In addition to being certified as a Great Place to Work®, Quadra has been recognized as one of the Best Managed Companies for over 20 years!

Here are the main responsibilities of our Account Managers:

• Account Management & Customer Relationships: Manage assigned customer accounts and build strong, trusted relationships with key customer contacts, ensuring consistent day-to-day account coverage and a high level of customer satisfaction.
• Sales Development & Customer Retention: Support profitable growth within the Dairy & Beverage segment by identifying customer needs, pursuing new business opportunities, and strengthening relationships with existing accounts.
• Opportunity Pipeline Management: Maintain a healthy sales pipeline by identifying new opportunities, progressing existing opportunities, and supporting the commercialization of wins within the assigned territory.
• Sales & Margin Objectives: Work toward annual sales and margin objectives through effective account management, customer engagement, and identification of growth opportunities.
• Customer Needs Assessment: Understand customers’ business needs, priorities, and challenges and recommend appropriate products and solutions from Quadra’s portfolio.
• Product Sales & Promotion: Promote and sell Quadra’s high-quality product portfolio within targeted Dairy & Beverage markets through customer visits, joint calls, presentations, and participation in relevant industry events.
• Technical Support & Problem Solving: Work with customers and internal technical resources to address standard to moderately complex technical or service-related challenges and identify opportunities for optimization.
• Relationship Building: Develop and maintain strong relationships with day-to-day customer contacts, key decision-makers, suppliers, and internal stakeholders to support customer retention and account growth.
• New Business Development: Proactively identify and pursue new customers and business opportunities through prospecting, networking, referrals, and other lead-generation activities.
• Commercial Proposals & Negotiations: Develop and adapt customer proposals and commercial solutions within established frameworks, supporting negotiations and coordinating internally as required.
• Cross-Functional Collaboration: Collaborate closely with Customer Service, Operations, Supply Chain, technical teams, suppliers, and other internal partners to ensure effective account execution and customer support.
• Organization & Account Planning: Independently manage customer follow-ups, priorities, schedules, and account activities while seeking guidance when situations are particularly complex or sensitive.
• Reporting: Maintain accurate and timely reporting on customer activities, opportunities, pipeline development, and account progress.

Key Skills and Attributes:

• Strong customer and account management skills with a focus on building long-term relationships
• Good business acumen and commercial awareness
• Results-oriented, proactive, and customer-focused approach
• Ability to independently manage priorities, customer follow-ups, and multiple accounts
• Sound judgment and problem-solving skills, with the ability to address standard to moderately complex customer situations
• Strong interpersonal skills and the ability to collaborate effectively with customers, suppliers, and internal teams
• Self-motivated and comfortable working independently within established objectives
• Excellent communication and presentation skills
• Curious and eager to understand customer needs, products, applications, and market opportunities
• Strong negotiation and influencing skills
• Adaptable and comfortable working in a dynamic, fast-paced environment

What qualifications and previous experience are required to be successful in this role?

• Bachelor’s degree in Food Science, Food Microbiology, Food Engineering, Business, Commerce, or a related field
• Excellent communication skills in both French and English, written and spoken.
• Minimum of 3 years of relevant sales, account management, customer relationship, or industry experience
• Previous business-to-business (B2B) sales experience within the food industry, particularly with Beverage accounts, is preferred. Experience with Sports Nutrition accounts is considered an asset
• Technical knowledge of food ingredients is considered an asset
• Demonstrated ability to manage customer accounts, develop strong relationships, and identify opportunities for account growth and new business
• Ability to understand customer needs and develop or adapt commercial solutions within established business frameworks
• Strong organizational skills with the ability to independently manage priorities, customer follow-ups, and multiple opportunities
• Strong problem-solving skills and sound judgment when addressing customer and business challenges
• Ability to work effectively in a dynamic and changing environment while managing deadlines and competing priorities
• Willingness to travel, including occasional overnight travel
• Proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint; experience with CRM software such as Salesforce is an asset
• Valid driver’s license and passport

At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also plenty of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented, Great Place to Work® certified organization. In addition to being Great Place to Work® certified, Quadra has been recognized as one of the Best Managed Companies for over 20 years! You will work with dynamic colleagues who are eager to share their knowledge with you.

Here are some of the perks of choosing Quadra:

• Permanent, full-time position: Join us for a stable, long-term career
• Competitive salary & Performance Incentives: Your hard work is rewarded with attractive compensation and bonuses
• Flexible Remote Work & Autonomy: Enjoy the flexibility to work from home a portion of the time! We value the flexibility of working remotely, at the same time, fostering strong relationships within your team and across the organization is essential, and in-person interactions play a key role in building those connections.
• Tailored training: We provide personalized training to support you and your growth
• Excellent Benefits Package: Medical, Dental, HSA, and more to keep you covered including our Employee Assistance Program (EAP) and access to telemedicine/Virtual healthcare
• Generous Time Off: Flexible personal days, sick days and vacation to recharge
• Wellness Programs: Enhance your quality of life with wellness initiatives, including health and mental wellness programs from healthcare leaders
• Pension plan with match: Plan your future with our matched pension plan program
• Car & Tech Perks: We got you covered with a company vehicle with maintenance expenses, cellphone and internet costs
• Family-owned and support environment: Be part of a private, family-owned company with a strong infrastructure and core values
• Award-Winning Workplace: Work in a certified Great Place to Work®, and Best Managed Company!
• Inclusive Culture: We celebrate diversity and caring for each other and having fun are part of our core values!
• Career Growth: Unlock opportunities for development in a fast-paced growing company
• Fun Social Activities: Get involved in company events, Volunteering programs, etc.
• Referral & Recognition Programs: Earn monetary rewards through our referral and employee recognition programs (years of service, merit awards, etc.)
• And Much More !

If you're ready to unleash your potential, make a difference, and embark on a fulfilling career in professional sales, we invite you to submit your resume detailing your experience and passion for sales. Together, let's redefine sales excellence and shape a brighter future for Quadra and our valued clients.

Compensation Information: The annual base salary for this position is expected to range between $73,400.00 and $114,700.00. Please note that this base salary range is provided for reference purposes only. Individual total compensation will vary based on factors such as job-related knowledge, skills, education, and experience.

Base salary represents just one component of our overall compensation package. This role is also eligible for a generous incentive program and comprehensive benefits. Quadra’s salary ranges are benchmarked against the market and determined by role and level. Final base salary will be aligned with the selected candidate’s qualifications, skill set, competencies, and work location.

At Quadra, we are committed to offering a competitive and rewarding total compensation package that recognizes your expertise and supports your professional growth.

Quadra supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender-neutral wording in a non-discriminatory spirit.

Please note that Quadra recruiters only use official @quadragroup.com email addresses. We never request fees or sensitive personal information during recruitment. Be cautious if you receive messages from domains that look similar to Quadra Group but are not official. If in doubt, please contact us directly via our Careers page.