Account Manager, Digital Marketing

We are looking for an experienced client-facing professional with strong account management skills and a solid understanding of SEO, local SEO best practices, PPC, social media, and local search ranking factors. The ideal candidate is passionate about helping small businesses succeed online, building lasting client relationships, and delivering results through effective digital marketing strategies. This role is ideal for someone who combines digital marketing knowledge with strong communication, problem-solving, and account management skills.

ABOUT THE COMPANY

At BizIQ, we help small businesses grow through innovative and affordable digital marketing solutions. We’ve helped more than 36,000 businesses strengthen their online presence, and our vision is to expand that impact to 150,000 businesses. As a Google Featured Partner, Inc. 5000 company, and A+ BBB-rated business, we’re proud of what we’ve built—and how we’ve built it. Our culture is guided by our core values: Growth Mindset, Results Oriented, Innovative, Inspirational, Accountable, and Transparency.

OBJECTIVES

• Serve as the primary point of contact for digital marketing clients, managing their accounts, building strong relationships, and understanding their business goals.
• Maintain regular communication with clients through calls, emails, and meetings to provide campaign updates, gather feedback, and ensure customer satisfaction.
• Drive client retention and revenue growth by demonstrating the value of marketing services, proactively addressing customer needs, and identifying opportunities for account growth.
• Monitor and analyze digital marketing campaign performance, including website traffic, engagement, and conversions, to recommend improvements and optimize results.
• Manage client requests, account updates, and ongoing tasks while coordinating with internal teams to resolve issues and ensure timely delivery of services.
• Collaborate with internal teams to support successful campaign execution, share knowledge, assist new team members, and stay informed on digital marketing trends and best practices.
• Effectively participate in meetings and presentations using tools such as PowerPoint or Google Slides, while maintaining a professional presence on camera.
• Participate in special projects or cross-functional initiatives that support team goals, operational improvements, or strategic company objectives.

COMPETENCIES

• Strong understanding of digital marketing strategies, including SEO, local SEO best practices, PPC, social media, and local search ranking factors, preferably with proficiency in Google Analytics and Google Ads.
• Ability to develop strategic marketing plans aligned with small business clients' goals, establishing measurable objectives and KPIs to drive results.
• Excellent verbal communication and presentation skills, with the ability to simplify complex marketing concepts, lead client discussions, and manage expectations effectively.
• Exceptional project management and organizational skills, with the ability to coordinate cross-functional teams, manage competing priorities, and ensure timely execution of marketing campaigns.
• Proven ability to drive client satisfaction and retention through proactive account management, performance optimization, effective negotiation, and identifying upselling and cross-selling opportunities.
• Proficient in Google Workspace (Gmail, Google Docs, Sheets, Calendar, and Meet)
• Proficient understanding of AI tools and their practical applications in improving productivity and efficiency.
• Demonstrates curiosity and enthusiasm for AI advancements and their potential impact on the workplace.

EXPERIENCE AND EDUCATION

• 3+ years of client-facing experience, preferably in a high-volume account management or customer success role.
• Strong track record of achieving retention, upsells, and growth targets that lead to driving additional business.
• Digital marketing experience is preferred but not required; strong knowledge of digital marketing practices is essential.
• Bachelor’s degree in business, marketing, or a related field is a plus.

COMPANY BENEFITS & PERKS

• Health Benefits: Four Medical plans (with Company HSA Contribution), MetLife Dental plans, Vision plan, Life Insurance, Disability Insurance and more
• Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays
• Retirement Savings: 401K
• Paid Parental leave: Inclusive and supportive parental leave policy
• Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift cards or other prizes.
• Award Winning Culture: A fun, energetic workplace, with a supportive atmosphere, no traveling required.

PHYSICAL REQUIREMENTS

• Prolonged periods working at a computer, including attending and presenting on camera during video calls.
• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to a diverse and inclusive workplace, BizIQ values a staff reflective of our community. We hire talent at all levels, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability. We actively foster inclusion within our company and in all interactions with clients, candidates, and partners.