Account Manager - focus on Digital Communication

About the Role

Are you a natural relationship-builder who turns client ambitions into standout social media, content, video, and digital communication projects? Do you thrive in a fast-paced environment where strategy meets creativity, and where being organised, proactive, and trusted makes all the difference?

At Mozaik, we are looking for an experienced, communicative, and highly organised Account Manager to join our 360° Communication Business Unit, with a strong focus on Social Media and Digital Communication.

You will be the vital link between our clients and our internal teams, translating client needs into clear, creative, and effective actions, while making sure every project, from social content to video production and digital campaigns, is delivered on strategy, on brand, and on time.

We are looking for someone who combines strategic thinking with hands-on account management; someone who can understand a brand and its audience, spot opportunities, bring fresh ideas to the table, and support the development of communication that makes an impact.

If you are ready to manage a portfolio of accounts, build long-term client trust, and help shape meaningful social media and digital communication projects, we would love to meet you.

Who We Are

Mozaik is not just a marketing agency. We are a strategic business partner that blends creativity, technology, and data to drive meaningful growth.

With over 20 years of experience, we go beyond traditional marketing to deliver end-to-end business solutions that are insight-driven, performance-focused, and creatively inspired.

Our team is made up of strategists, creatives, developers, social media specialists, and digital marketing experts who work together to create memorable brand experiences and effective digital ecosystems.

From brand identity and social media communication to influencer marketing, video production, web development, digital marketing, and 360° campaigns, we design solutions that are creative, effective, and tailored to each client’s business objectives.

We collaborate with ambitious brands across consumer goods, hospitality, travel, lifestyle, and other industries, helping them strengthen their presence, connect with their audiences, and unlock new opportunities.

Key Responsibilities

Client Relationships

• Act as the main point of contact for assigned clients, building strong relationships based on trust, respect, and strategic guidance
• Communicate with clients to understand their needs, objectives, priorities, and expectations
• Present and discuss social media plans, content directions, campaign ideas, and communication strategies with clients
• Pitch fresh, creative, and relevant ideas based on trends, audience behaviour, and brand objectives
• Resolve client issues effectively and proactively identify needs, opportunities for improvement, and areas of growth

Social Media & Content

• Coordinate the day-to-day management of clients’ social media communication, digital campaigns, and other communication projects
• Work closely with the Social Media Team on content calendars, monthly planning, campaign ideas, captions, content directions, and posting schedules
• Ensure that all activities are aligned with each client’s strategy, brand identity, tone of voice, and business objectives
• Monitor social media trends, platform updates, competitor activity, and industry developments
• Support the development of social-first ideas that are relevant, engaging, and aligned with each client’s communication goals
• Coordinate with internal and external production teams for short-form social videos and larger video productions for digital and integrated campaigns
• Coordinate Influencer marketing actions, from briefing and communication to content review and campaign follow-up

Project Management & Reporting

• Coordinate internal teams to ensure that projects are delivered on time, within scope, and on budget
• Prepare and share accurate reports, status updates, meeting notes, and project follow-ups
• Use knowledge, experience, and strategic thinking to guide clients and internal teams toward the most productive direction

Work Experience

• 3 to 5 years of proven experience as an Account Manager in an agency environment
• Previous experience in Social Media & Digital Communication and 360° Communication projects

Academic Background

• Bachelor’s degree in Communication, Marketing, Business Administration, Business Studies, or a related field

Skills & Competencies

• Strong understanding of social media platforms, content formats, content calendars, campaign mechanics, and digital trends
• Understanding of video production workflows and the ability to coordinate production teams, briefs, schedules, and deliverables
• Understanding of influencer marketing and creator collaborations
• Good understanding of digital advertising, performance reports, and basic campaign metrics
• Strong ability to brief internal teams clearly and translate client needs into actionable tasks
• Good understanding of branding, tone of voice, creative concepts, and digital communication
• Advanced knowledge of major business applications, including MS Office and Outlook
• Excellent command of both Greek and English, spoken and written
• Confident and persuasive approach to creative and strategic projects
• Strong organisational skills and the ability to manage multiple clients, projects, and priorities
• Patience, professionalism, excellent interpersonal skills, and a positive, team-oriented attitude
• Ability to work effectively in a fast-paced agency environment

Reporting

The Account Manager reports to the Account Director.

Location & Working Model

The position is based in Athens, Greece, with a hybrid working model that combines office-based collaboration with remote work (from home).

Type of Employment

Full-time position.

Benefits

• Competitive salary based on experience and skills
• Career growth opportunities within a creative and dynamic team
• Company laptop provided
• Exposure to a wide range of clients, industries, and luxury projects
• A collaborative agency environment with a focus on creativity, innovation, and excellence