Account Manager, France & Western Europe

The Leading Hotels of the World is seeking an Account Manager responsible for generating revenue across a portfolio of mid-size, transactional accounts within an assigned segment and region. This role is sales-focused, client-facing, and responsible for executing sales activities that support member properties. The Account Manager plays a vital part in client engagement, follow-up, contract coordination, and revenue-driving sales execution under the direction of the Director.

This position serves as a key point of contact for clients and member hotels, supporting segment-related business development efforts, event planning, and internal coordination. The role balances proactive selling with administrative, planning, and reporting tasks and upholds LHW’s standards of service and luxury brand positioning.

This is a full-time position based in Paris. Our hybrid schedule allows employees to work remotely three days a week and requires office attendance on Wednesdays and Thursdays.

Key Responsibilities

Client Servicing & Sales Execution

• Act as the primary point of contact for assigned segment and region Travel Trade, France & Western Europe

• Manage ongoing client interactions and follow-ups to drive confirmed bookings to member hotels, ensuring accurate, timely communication and follow-through

• Represent LHW’s portfolio with professionalism and service excellence across all client engagements

• Execute sales activity to meet assigned revenue targets and support overall team goals

Member Hotel Coordination

• Serve as a liaison between travel advisors and LHW member hotels, facilitating clear communication and timely responses

• Coordinate responses, proposals, and service expectations to ensure client satisfaction

• Act as a brand ambassador to both member hotels and clients, upholding LHW’s luxury positioning

Sales Administration & Reporting

• Maintain up-to-date records of client and hotel members activity in Salesforce

• Track sales performance, pipeline activity, and revenue progress for assigned accounts

• Monitor contact details and client data accuracy

Cross-functional Collaboration & Process Improvement

• Assist with development and execution of annual market action plans and budget tracking

• Collaborate with internal stakeholders on tactical opportunities that enhance sales outreach and market visibility

• Assist with planning and executing TT sales events, including sales missions, famtrips, roadshows, showcases, etc

• Support logistics and communications related to client-facing events and internal presentations

• Represent LHW at events and activations as needed to support exposure and client engagement

Qualification & Experience

• Bachelor’s degree, ideally in Business, Sales, Marketing, or Hospitality.

• 2-4 years of related sales experience in luxury hospitality and/or travel

• Fluent in French, English & Italian or Spanish

• Ability to travel as required

Skills

• Results-oriented, with solid knowledge of products, market segments, and hospitality industry trends

• Analytical and solutions-focused, with the ability to address client needs through effective, value-driven approaches

• Confident working in dynamic environments; able to manage shifting priorities across internal and external teams

• Self-motivated and dependable, with strong follow-through and a proactive work style

• Clear and effective communicator with strong interpersonal, written, and verbal skills

• Builds rapport and credibility with clients, hotel partners, and cross-functional colleagues

• Represents the brand with professionalism in client interactions and day-to-day communication

• Highly organized and detail-oriented; able to manage multiple accounts and deliverables at once

• Strong time management skills with the ability to stay efficient under pressure and deadlines

• Proficient in Microsoft Office, particularly Outlook, Excel, PowerPoint, and Word, for reporting and client support

Benefits

The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer:

• Competitive Salary and benefits package
• Annual incentive opportunity
• Up to $500 for home office setup credit
• Up to $500 travel credit that supports and encourages our employees’ passion for travel
• Collaborative and inclusive work environment
• Flexible working arrangements

About The Leading Hotels of The World, Ltd. (LHW)

Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW’s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps - and beyond - explore, find inspiration, and experience unforgettable travel moments. For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld.