Account Manager - German Market

🪩 The Scene

Signing a club is the easy part. Keeping it, so that it sells more every weekend, uses more of the platform and laughs when a competitor calls, is the real job. That’s you.

Xceed is the platform behind the guest lists, tickets and table bookings of the best clubs, festivals and promoters in Europe. Our Partnership Managers bring partners in. You make sure they never want to leave, and that they grow while they’re with us.

🫵 Who you are

You’re the person promoters message at 11 p.m. on a Friday, and you actually solve the problem. You like people and you like numbers, and you know that a happy client who isn’t growing is just a churn risk that hasn’t happened yet.

Nightlife, music or live events are your world. You might come from account management or customer success at a B2B platform that sells to venues or organisers: ticketing, SaaS, POS or payments. You might come from a festival, a promoter or a booking agency, where you’ve looked after partners and grown them.

🎛️ What you’ll do

• Own a portfolio of partners. Clubs, festivals, promoters and venue groups are your accounts, so their results are your results.

• Keep them. Spot churn risk early, fix what’s broken before it becomes a breakup, and run renewals so they don’t come down to a last-minute discount.

• Grow them. Turn partners who only sell tickets into partners who use the whole platform: table bookings, add-ons, marketing tools, data. More events, more GMV per partner, more product used.

• Know your numbers. Track every account’s GMV, trends and health, and bring each partner a clear plan backed by data instead of a “how’s it going?” email.

• Be on the ground. Visit partners, show up at their events, and know their calendar better than their own intern does.

• Be the voice of the partner inside Xceed. Work with Ops, Product and Support to get problems solved fast, and bring partner feedback to the teams who build the product.

• Spot opportunities. Introduce new venues and promoters to the Partnership Managers, and flag the big ones that deserve strategic attention.

• Keep the CRM honest. If it isn’t in the CRM, it didn’t happen.

📈 How we’ll measure you

• Retention: the partners in your portfolio stay with us.

• GMV growth across your portfolio, against target.

• Upsell and product adoption: more of the platform used per partner.

• Renewals: on time, on good terms, and without needless discounts.

🔎 What we’re looking for

• A proven track record in account management, customer success or sales, ideally at a B2B platform that sells to venues or organisers.

• Or industry experience with a commercial edge: at a festival, a promoter or a booking agency, where you managed partners and grew them.

• A relationship person with a commercial brain: you look after clients, and you close upsells.

• Comfort with data. Dashboards, Excel or Sheets and a CRM don’t scare you.

• Knowledge of the local nightlife scene, or a fast learning curve to get there.

• Fluency in German and English.

• Calm under pressure. It’s Saturday, the doors open at midnight and something just broke. You fix it first and panic later (or never).

• Based in Germany.

• Humility and a good sense of humour. Both are required. 😉

🚫 Not for you if…

• You think account management means “checking in” once a quarter.

• You want clients to be happy, but you’re not interested in whether they grow.

• WhatsApp messages after 10 p.m. give you hives.

🤟 Why will Xceed be your favourite team

• A portfolio of some of the most exciting clubs, festivals and promoters in Europe.

• Real impact: your accounts are part of the numbers the company runs on.

• A team that lives and breathes nightlife.

🎁 What you get

• 💸 An generous monthly bonus, on top of a competitive fixed base salary. Grow your portfolio and you earn more.

• 🌴 Unlimited paid time off.

• 🕐 Flexible hours and unlimited remote work.

• ✈️ Workation: work from anywhere, as long as it fits your team’s rhythm.

• 🎉 Team-building activities and meet-and-greet events.

• 🎟️ Go Out: free passes to our partners’ events.

Who We Are
From clubs to festivals, concerts to cultural movements, XCEED is where people come together through music, art, and shared experiences. We believe unforgettable nights don’t just entertain—they shape culture, bring communities together, and define local scenes. XCEED is the platform behind the best nights out—empowering event organisers to manage ticketing, marketing, and audience insights, while helping fans discover their next unforgettable experience—all in one place. We are creators and challengers who refuse to watch from the sidelines. Every day is a chance to rethink, rebuild, and push further. We celebrate success and embrace smart risks and deep ownership—because shaping the future isn’t for the passive. Since 2009, we’ve been bridging the gap between the digital and physical—enhancing real moments with seamless technology. Today, as one of the Financial Times' "Fastest Growing Companies in Europe," XCEED powers events in 350+ cities across 25 countries, developing in collaboration with leading venues, festivals, and organisers across four continents.

What Sets Us Apart

• We’re a growing, dynamic company with an international and remote team where you will have a big impact in any role.

• We celebrate diversity, and we ensure everyone feels valued and has fair opportunities.

• We constantly experiment with new solutions and encourage new ideas. We challenge the status quo.

• We believe in a culture where you can be yourself, do great work, and have a lot of fun along the way.

Our mission: bring people together through authentic experiences.

The Principles That Bring Us Together
I. Moderation is Fatal. We are fearless and think beyond boundaries. We believe it takes courage to write change.
II. Taste Everything. We are the discoverers of the future and take nothing for granted. We are curious. Everyday. About everything. We listen carefully to every customer, we forge trends, we experiment.
III. Always Inspire. We envision a world where empathy and sense of community drives humankind's passion for developing novelty. To make this happen, we are the doers at the front line of inspiration.
IV. Local at Heart. We believe creativity is born local and because of that, it should be nurtured by a sustainable ecosystem driven by the passion of artists, curators, and the people who truly love arts and give no fucks about posing.
V. Trust Above All. We prioritise trust among ourselves and with our customers, empowering it through transparency and open collaboration. If trust is compromised, we address it promptly.
VI. Embrace The Problem. Innovation happens when we spend time deeply understanding a pain, not jumping to a solution. We sit at the table and enjoy this process from A to Z.
VII. Have Fun. We are aware that changing the world won't always be pretty. So we'll always make sure to have a good time throughout the journey.

Application Process
We are transparent and honest, and throughout the process we’ll keep you fully informed along the way. For this role, you can expect:

1. HR Call

2. 30 min Account Management Role Play Live

3. Written assessment Presentation with CBO/Hiring Manager

4. Culture Check + Reference Check

At XCEED, we are proud to be an equal opportunity workplace and employer. We review applications for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or medical condition.