Account Manager, IT Services

About Us

SMS Datacenter is a growing IT MSP for Managed Services, Colocation, Networking, Private Managed Cloud, and Help Desk. We are a team of engineers and technicians who tackle new projects, challenges, and issues every day, supporting users’ workstations, infrastructures, and networks so they can focus on succeeding in their own jobs.

About the Opportunity

We are seeking an MSP Account Manager to join our team. You will build strong customer relationships, retain and grow existing business, and ensure the commercial success of assigned accounts. This role requires a fundamental understanding of various IT services.

This is a fully remote, full-time, long-term contract position with significant opportunities for growth, and will follow a GMT-7 business hours schedule. You may be based anywhere as long as you possess the work ethic, professional qualities, equipment, and reliable Internet needed to work the schedule remotely, respond promptly, and create excellent results. Bilingual English verbal and written communication are required, C1 minimum and C2/Native preferred, as you will be communicating with English-speaking coworkers, customers, and potential customers. Interviews and work will be in English. You must apply with an English resume/CV to be considered for this role.

Responsibilities

• Manage and develop existing customer accounts, building strong relationships with business owners, key decision-makers, and internal technical teams
• Drive account growth by identifying and pursuing opportunities to upsell and cross-sell IT services, solutions, and projects
• Own contract renewals and commercial negotiations, negotiating pricing, proposals, and service expansions
• Understand customer business needs and priorities, proactively identifying opportunities to deliver additional value
• Collaborate with engineers and other technical staff to translate needs, recommendations, and IT roadmaps into commercial opportunities
• Manage sales opportunities from identification through closing, coordinating quotes, proposals, approvals, vendors, and customer follow-ups
• Protect and improve account revenue and profitability, identifying retention risks, addressing commercial concerns, and pursuing sustainable growth
• Provide guidance to fellow business development team members
• Maintain accurate CRM and ticket records, account plans, and opportunity pipelines

Required Qualifications

• 4+ years of highly successful experience in MSP or MSSP B2B account management, sales, or customer relationship management
• An understanding of IT solutions including security, backup, networking, cloud, infrastructure, colocation, software licensing, and user support
• Demonstrated excellence in retaining and growing customer portfolios year over year while ensuring healthy margins
• Strong sales, negotiation, relationship-building, and commercial skills
• Ability to communicate effectively with business owners, executives, and other decision-makers
• Strong organizational skills, attention to detail, and ability to manage multiple priorities independently
• Excellent written and verbal communication skills
• Proactive, accountable, results-oriented, and capable of exercising sound judgment
• Familiarity with CRM systems, sales pipelines, quotations, and contract renewals
• Native or C1 minimum English comprehension, writing, and verbal skill

Compensation and Benefits:

This position is eligible for base salary plus bonuses.

Employees who complete the first 90 days of employment will be eligible for Paid Time Off of up to 10 vacation/personal days, 5 sick days, birthdays off, and 8 US holidays each year.