Account Manager - IT Services and Consulting
- Hiring from
- United States
- Work type
- Hybrid
- Posted
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Benefits:
- Health insurance
- Paid time off
- Vision insurance
- Dental insurance
Girikon is looking at hiring a full-time “Account Manager – IT Services & Consulting” with following job description:
Consultant will join our team only after the successful completion of Background check, Reference check, E-Verify process & Drug Test.
**** We are an Equal Opportunity Employer that values diversity in the workplace.
Location – Phoenix, AZ (Hybrid/ On-site)
Role Overview
The Account Manager will manage and strengthen client relationships, drive revenue growth, identify new business opportunities, and coordinate successful project delivery. The role requires a customer-focused professional who can understand business and technology needs, act as a trusted advisor, and collaborate with sales, technical, resource management, and delivery teams to maximize client satisfaction and long-term account value.
Responsibilities include but are not limited to:
- Client Relationship Management: Serve as the primary client contact, build relationships with key stakeholders, conduct regular business reviews, and ensure client satisfaction and retention.
- Account Growth & Business Development: Identify cross-selling and upselling opportunities, generate new projects and consulting engagements, support contract renewals and negotiations, and develop account growth plans.
- Resource Coordination: Work with clients, talent acquisition, resource management, and delivery teams to identify staffing requirements, shortlist qualified resources, and ensure timely deployment and onboarding.
- Delivery & Escalation Management: Coordinate with onshore/offshore teams, project managers, and technical leaders to monitor project progress, manage risks, resolve client escalations, and ensure commitments and deliverables are met.
- Strategic Account Planning: Develop account strategies, maintain CRM records and sales pipelines, forecast opportunities, identify market trends, and support organizational revenue and business expansion goals.
Qualifications:
- Bachelor's degree in business administration, IT, Computer Science, or related field.
- Preferably 3 years to 7 years of experience in account management, client relationship management, business development, or customer success, ideally within IT services or technology consulting.
- Understanding IT consulting, software implementation, professional services, managed services, and project delivery.
- Proven ability to manage client relationships, identify growth opportunities, coordinate technical teams, and resolve escalations.
- Experience with enterprise SaaS/cloud platforms such as Salesforce, HubSpot, any other is preferred.
- Familiarity with Agile or traditional project management and distributed delivery teams is preferrable.
Why part of Girikon? (Applicable for W2)
- Competitive salary commensurate with Industry Standards.
- Enrollment in group health plans (Medical, Dental, and Vision) with employer contribution.
- Training and development of our employees
- Paid Personal Time Off and Sick Days.
- Standard public holidays for all employees.
- Work/Life balance.
About Us
Girikon enables our clients and partners to maximize their business success through their people, a disciplined approach, technical experience and knowledge. Girikon is exceptional at Information Technology Consulting and Developing world-class software. Girikon is Global and is based out of Phoenix, AZ with development centers in Phoenix (AZ) / Dallas (TX) in USA, Noida / Bangalore (India) and Melbourne (Australia).
Girikon is a Salesforce CREST Partner, HubSpot Diamond Partner, Oracle Partner, Microsoft Gold Partner, Talend Partner and Adobe Technology Partner. Apart from this, we are also ISO 9001, ISO 27001, SOC2 Type2, GDPR certified, HIPAA compliant which ensures high quality standards in terms of service delivery. We support all the latest technology platforms and provide additional boutique services such as Data Management, Data Mining, AI etc.
Our customers and services are many and varied, from Fortune 500 companies implementing large E-Business programs to small-medium enterprises implementing sophisticated solutions to gain a competitive advantage. We are also trusted partners to many more than our featured list and believe in and delivering scalable and simplified solutions at a competitive cost.
Girikon’s team comprises of 300+ dynamic, seasoned and qualified professionals who have a vast experience in Information Technology, experience with leading Technology Platforms and vast industry experience. We boast greater than 70 individual Salesforce Certifications, are proud of our Strong Customer Testimonials and have delivered over 400 quality projects on time and on budget.
Our Global network of offices allows Girikon to quickly respond to customer’s requirements with a view to effectively delivering a quality product and service. Girikon also works with its Partner Success Managers to continue developing expertise on latest offerings from our technology partners e.g. Salesforce Einstein, MuleSoft, Commerce Cloud etc. ensuring that our customers can leverage the technology platform to its full potential.
