Account Manager - Île-de-France

Account Manager - Île-de-France Rejoignez sunday à Paris pour accompagner nos restaurants partenaires, développer l’adoption de notre solution et faire grandir l’Île-de-France au cœur d’une équipe ambitieuse. Apply to this job 👋 About Us sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US. About the Role sunday is hiring an Account Manager based in Paris to help us grow in the Île-de-France region. Île-de-France is one of sunday’s key growth regions and a great playground for an ambitious Account Manager. As Account Manager, your job is to turn restaurant partners into sunday ambassadors. You’ll work hand-in-hand with restaurant owners and sales teams to ensure successful onboarding, product adoption, and long-term satisfaction. Join early, grow fast, and shape the journey! Key Responsibilities Build strong relationships with restaurant owners, managers, and staff to turn them from customers to ambassadors Manage your portfolio of restaurants Perform high-quality onboardings and train restaurant teams on the sunday solution Ensure product adoption and usage through follow-up and guidance Identify upsell and cross-sell opportunities to grow revenue Monitor churn risk and deploy reactivation strategies Be the voice of our customers internally: share feedback with Product, Ops and Sales to improve product and processes Report on KPIs: Product adoption Onboarding quality (incl. number of restaurants launched, product adoption) Group expansion in key mid-market groups (above 20 locations) Upsell performance Customer satisfaction (NPS, churn rate) About You Master’s degree in Business Administration, Project Management, or related field (Master's degree preferred) Solid analytical and problem-solving abilities, with a keen attention to detail and a track record of driving results in complex, dynamic environments Strong communication and interpersonal skills, with the ability to collaborate with, influence and engage stakeholders You are comfortable with change, able to adapt and always want to learn new skills You have a true customer mindset : you love solving problems and making others successful You are hands-on: we have all the tools, but you will have to find solutions and turn them into reality You are a team player with a passion for hospitality and tech You are fluent in French and comfortable in English What We Offer A competitive salary + Stock Options A great office in the heart of Paris (10th arrondissement) with a balance of in-person and remote work Free Vacation Policy 100% Employer-Covered Health Insurance for you and your children Ticket Restaurant 50% of your public transportation covered 🐾 Steps in our Recruitment Process Share your story: Application with resume Let's get to know each other through a phone screen interview Meet with the hiring manager Impress your future colleagues with a case study Meet with a Leader Reference Checks (3 most recent managers) Offer: we want you Thank you for taking the time to apply, and looking forward to getting to know you! sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification). Department Operations Role Account Management Locations Paris, France Remote status Hybrid Employment type Full-time Team Operations