Account Manager QCommerce Italy

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Ref ID: JR0088340

Ready to transform how local businesses thrive in the on-demand economy? As an Account Manager for Q-Commerce, you will own, scale, and empower a diverse portfolio of small-to-medium retail partners—spanning vibrant categories such as pharmacies, beauty, pet supplies, florists, and specialty stores. You will act as their trusted growth consultant, unlocking new revenue streams, optimizing catalog performance, and driving high-volume commercial expansion. If you are agile, commercially driven, and passionate about turning independent merchants into powerhouse on-demand brands, this is your opportunity to make an immediate, tangible impact.

THE JOURNEY:

• Portfolio Ownership & Relationship Building: Establish trust and build proactive relationships across your SMB partner portfolio, understanding individual merchant needs through regular touchpoints, operational reviews, and performance check-ins.

• Commercial Growth & Joint Action Plans: Drive partner sales, Average Order Value (AOV), and conversion rates by guiding merchants on catalog optimization, top-selling assortment expansion, and promotional pricing strategies.

• Promotions & Campaign Activation: Pitch, negotiate, and execute tailored in-app marketing campaigns, seasonal activations, and Glovo promotional tools to maximize partner visibility and customer acquisition.

• KPI Tracking & Performance Reporting: Routinely monitor, analyze, and report on key portfolio metrics (GMV, orders, operational fulfillment, churn risk), implementing data-backed actions to achieve team targets and company OKRs.

• Partner Retention & Win-Back: Proactively identify at-risk, inactive, or churned merchants, diagnosing friction points and delivering win-back strategies to restore active trading.

• Operational Excellence: Partner with merchants and cross-functional operations teams to streamline order fulfillment, reduce cancellation rates, and maintain a seamless customer delivery experience.

• Cross-Functional Collaboration: Work closely with Onboarding, Partner Operations, and Local Marketing teams to share merchant insights, test scalable SMB initiatives, and foster continuous growth across the Q-Commerce ecosystem.

WHAT YOU WILL BRING TO THE RIDE

Must-Haves:

• 1–3 years of experience in account management, commercial sales, business development, or client-facing operations.

• Background in e-commerce, Q-Commerce, retail, FMCG, or a fast-paced tech/startup environment.

• Proven ability to manage a high-volume portfolio of accounts while prioritizing high-impact growth levers.

• Solid commercial instincts with a practical, problem-solving mindset and a bias for proactive execution.

• Strong analytical capability—comfortable working with spreadsheets, deciphering basic performance metrics, and translating data into actionable advice for merchants.

• Clear, persuasive, and empathetic communication skills, capable of influencing independent business owners and internal stakeholders alike.

• Full professional proficiency in Italian and English.

Nice-to-Haves:

• Prior experience working specifically with independent merchants, or high-velocity retail accounts.

• Familiarity with digital marketing mechanics, retail media monetization, or in-app promotional tools.

• Hands-on experience with CRM tools (such as Salesforce) and dashboard analytics.

WE BELIEVE DRIVEN TALENT DESERVES:

• 💪 Top-notch health insurance to keep you at your peak.
• 🏃Wellhub plan to join hundreds of gyms and wellness centers
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!