Account Manager - SaaS

Account Manager | Ecommerce & Product Personalization (Remote) We are recruiting on behalf of a fast-growing, venture-backed ecommerce technology company operating in the product personalization space. Our client has already generated multi-million-dollar revenue and is scaling its merchant partnerships across North America. This is a high-impact Account Manager role focused on owning merchant success, retention, and revenue growth. Compensation & Work Setup Base salary: $90,000 to $115,000 + $60,000 Bonus/commissions for Account Managers Fully remote, work from home What Youll Be Doing Manage and grow a portfolio of ecommerce merchant accounts Act as the primary point of contact post-sale, owning long-term merchant success Analyze account performance data to identify optimization, retention, and upsell opportunities Partner with internal product, engineering, and operations teams to execute merchant strategies Support onboarding, implementation, and ongoing optimization of the platform Proactively identify risks, prevent churn, and drive account expansion What Were Looking For Experience in account management, customer success, or partnerships within SaaS or ecommerce Strong understanding of ecommerce metrics such as conversion rate, AOV, retention, and revenue growth Data-driven mindset with the ability to turn insights into clear, actionable recommendations Strong communication skills with both technical and non-technical stakeholders Comfortable working in a fast-paced startup environment with evolving processes Ecommerce, retail, API, or platform experience is a strong plus Why This Opportunity Join a high-growth startup with strong revenue traction Real ownership over accounts and outcomes Clear earning upside and long-term career growth Work remotely while collaborating with a tight-knit, high-performing team