Account Manager (SaaS)

Account Manager – SaaS $110k + super ($140k OTE).

Melbourne CBD | Hybrid Working

We're partnering with a fast-growing SaaS company that is looking to hire an Account Manager to manage and grow a portfolio of enterprise customers.

This is a commercially focused role where you'll be responsible for renewals, expansion opportunities and executive stakeholder engagement across a portfolio of established customers.

The business works with some of Australia's and the world's most recognisable brands and has built a strong reputation within its market.

Responsibilities:

• Manage a portfolio of enterprise customers

• Own renewals and retention outcomes

• Identify expansion, upsell and cross-sell opportunities

• Build relationships with key stakeholders from operational users through to executive sponsors

• Identify risks early and proactively develop retention strategies

• Work closely with customer success, product and leadership teams

Requirements:

• 2+ years experience in Account Management, Customer Success or Customer Growth roles

• Experience managing renewals and commercial conversations

• Exposure to upsell and cross-sell opportunities

• SaaS or software background preferred

• Strong stakeholder management skills

• Experience working with Salesforce or similar CRM

If you'd like to learn more, please get in touch for a confidential discussion.