Account Manager, Technology and AI Services (Offshore Sales Support)

This is a remote position.

Account Manager, Technology and AI Services (Offshore Sales Support)

Location: Offshore / Remote

Reports to: Sales Leader (onsite)

Employment type: Full-time

Overlap requirement: Minimum 5-6 hours of working-hours overlap with the onsite team's time zone

Role Summary

As the offshore Junior Account Manager, you will be the sales leader's right hand, handling account buyer persona research, account plan execution rhythm, proposal support, and active client follow-up so that the onsite sales team can spend more time in front of customers. This is a strong starting point for someone who is curious about AI and enterprise technology and wants a path into account management or solution sales.

Key Responsibilities

Account support

• Maintain day-to-day communication with assigned accounts: monitor for project status, stay ahead of renewals, advice on scope changes/CRs, and develop client confidence in LatentBridge

• Keep team on point for account plan execution, actively execute on Account based marketing strategies and pre-meeting briefs for the sales leader

• Track account health (usage, delivery milestones, open issues, stakeholder changes) and flag risks and expansion opportunities

• Develop and create an executable account development map of each account's stakeholders: sponsors, technical buyers, procurement, and end users

Sales operations and admin

• Keep CRM records accurate and current (contacts, activities, opportunities, next steps)

• Draft proposals, statements of work, quotes, and RFP/RFI responses for review, using approved templates and content libraries

• Coordinate with delivery, solutions engineering, finance, legal, and support teams to resolve customer issues and move deals forward

• Maintain active coordination between sales, talent acquisition and delivery to ensure seamless order to cash flow

• Schedule meetings, capture notes and action items, and drive post-call follow-up

• Support contracting and onboarding: NDAs, MSAs, security questionnaires, and vendor onboarding forms

Research and pipeline support

• Work with pre-sales research teams to prospect target accounts: their technology stack, digital and AI initiatives, funding, leadership changes, and industry news

• Identify likely use cases for AI, data, cloud, or automation services based on a prospect's business

• Prepare weekly pipeline and activity reports

Handover and communication

• Provide a daily end-of-day handover summary to the onsite leader

Qualifications

Required

• 1-3 years in sales support, account coordination, customer success, or a related role (strong recent graduates considered)

• Excellent written and spoken English

• Strong organization and attention to detail; ability to thrive in unstructured environment

• Comfortable working independently across time zones

• Genuine interest in technology and AI, with the ability to learn technical concepts quickly and explain them in plain language

Preferred

• Experience in Financial Services preferably banking and capital markets

• Hands-on CRM experience (Salesforce, HubSpot, Dynamics, or similar)

• Exposure to proposal or RFP writing

• Familiarity with sales intelligence and prospecting tools (LinkedIn Sales Navigator, ZoomInfo)

• Basic understanding of cloud, data, and AI concepts (for example generative AI, machine learning, automation, data platforms, cloud providers)

• Familiarity with how technology services are sold and delivered (project vs. managed services, staffing versus, outcome-based pricing)

Skills and Attributes

• Proactive: anticipates needs rather than waiting to be asked

• Clear, concise communicator who keeps the leader informed without over-explaining

• Credible: asks good questions and doesn't overclaim what the services can do

• Professional with customers, and understands business norms in the onsite market

• Reliable follow-through and strong time management

• Curious and quick to learn and network to understand how LatentBridge has succeeded in the past

Requirements

Key Responsibilities

Account support

• Maintain day-to-day communication with assigned accounts: monitor for project status, stay ahead of renewals, advice on scope changes/CRs, and develop client confidence in LatentBridge

• Keep team on point for account plan execution, actively execute on Account based marketing strategies and pre-meeting briefs for the sales leader

• Track account health (usage, delivery milestones, open issues, stakeholder changes) and flag risks and expansion opportunities

• Develop and create an executable account development map of each account's stakeholders: sponsors, technical buyers, procurement, and end users

Sales operations and admin

• Keep CRM records accurate and current (contacts, activities, opportunities, next steps)

• Draft proposals, statements of work, quotes, and RFP/RFI responses for review, using approved templates and content libraries

• Coordinate with delivery, solutions engineering, finance, legal, and support teams to resolve customer issues and move deals forward

• Maintain active coordination between sales, talent acquisition and delivery to ensure seamless order to cash flow

• Schedule meetings, capture notes and action items, and drive post-call follow-up

• Support contracting and onboarding: NDAs, MSAs, security questionnaires, and vendor onboarding forms

Research and pipeline support

• Work with pre-sales research teams to prospect target accounts: their technology stack, digital and AI initiatives, funding, leadership changes, and industry news

• Identify likely use cases for AI, data, cloud, or automation services based on a prospect's business

• Prepare weekly pipeline and activity reports

Handover and communication

• Provide a daily end-of-day handover summary to the onsite leader

Required

• 1-3 years in sales support, account coordination, customer success, or a related role (strong recent graduates considered)

• Excellent written and spoken English

• Strong organization and attention to detail; ability to thrive in unstructured environment

• Comfortable working independently across time zones

• Genuine interest in technology and AI, with the ability to learn technical concepts quickly and explain them in plain language

Benefits

Skills and Attributes

• Proactive: anticipates needs rather than waiting to be asked

• Clear, concise communicator who keeps the leader informed without over-explaining

• Credible: asks good questions and doesn't overclaim what the services can do

• Professional with customers, and understands business norms in the onsite market

• Reliable follow-through and strong time management

• Curious and quick to learn and network to understand how LatentBridge has succeeded in the past