Account Manager, UK

Ciao, we're TextYess 👋

We're the AI-first CRM that turns conversations into revenue. On-site, WhatsApp, email, voice: our AI Agents sell, support, and retain customers for the best B2C brands out there, autonomously.

We believe the future of commerce is warmer, more human than ever - just at a scale no human team could pull off alone.

We've raised €7M+ and work with brands like Ducati, Pittarosso, MC2 Saint Barth, and Doppelgänger. We're a lean, fast, Italian-born scale-up now expanding our story internationally and this role is a big part of writing it.

The role

We're looking for our first Acount Manager dedicated to the UK market: a bilingual English–Italian marketer with agency-side experience who can take over live accounts from day one. You'll own a portfolio of UK merchants end to end, from onboarding to expansion, carry a revenue number on your book from month 3, and give our UK merchants a native-speaking partner as the market scales.

What you'll actually be doing

• Own your UK book end to end, from the handover from Sales through onboarding, adoption, renewal and expansion.

• Grow revenue on your portfolio by spotting and closing upsells: plan upgrades, new channels, Autonomous CRM.

• Run regular business reviews with your merchants, using ROAS and attributed revenue to agree on the next campaigns, channels and goals.

• Secure renewals by tracking account health, flagging churn risk early and agreeing a plan with the merchant before the contract ends.

• Plan WhatsApp and email campaigns with merchants and coordinate setup with our CS and platform teams.

• Create the bridge between the UK and the team: be the voice of UK merchants with Product and Sales, and see technical issues through to resolution with our platform team, Meta and 360dialog.

What you bring

• Experience in Account Management or Customer Success, owning a client portfolio with renewal and upsell conversations.

• Ecommerce experience preferred, ideally with WhatsApp or email marketing. Strong ecommerce or agency experience is also a good fit.

• Commercial sense: you can turn ROAS and attributed revenue into a business case for the merchant.

• Autonomy and adaptability: you prioritise your own book and keep up with a product that changes every month.

• English native or fully bilingual (C2) and Italian at C1 or above, both mandatory.

• Nice to have: experience with conversational commerce or a network in UK ecommerce.

Why TextYess

• Real ownership, from day one. No layers, no waiting your turn: you'll own outcomes, not just tasks.

• Lean team, big impact. You'll work shoulder-to-shoulder with top-notch international talent, ready to disrupt and leave a mark.

• Build, don't maintain. We're early enough that most of what you touch doesn't have a playbook yet, you get to write it.

• Grow as fast as you push. Roles and responsibilities scale with what you prove you can do, not with tenure.

• A team that actually likes each other. We're a dynamic, close-knit crew that moves fast, laughs a lot, and has each other's backs.

What we offer:

• Salary: OTE €37,000 – €55,000 depending on relevant experience and fit with the role.

• Stock Options: You'll receive a highly incentivizing stock options package so that if TextYess becomes a giant company, you can enjoy substantial rewards. We want to make TextYess feel like yours too.

• Infinite growth and responsibility: We are still at the beginning of our journey, and the challenges we will face in the coming years are numerous and highly demanding. Your work will be crucial to the success or failure of TextYess!

Our hiring process

We keep it real and reasonably fast:

1. Screening call, let's just talk. Communication, fit, the basics.

2. Technical Interview with the Hiring Manager, Let’s deep dive into technicalities of the role.

3. Founder & Team conversations, here you meet the people you'd actually work with.

4. Debrief, reference check, and decision. We move quickly once we're there.

Sound like you? If you want to own something real from day one and help write TextYess’ growth story, we want to meet you!

TextYess is an equal opportunity employer. We welcome applicants of all backgrounds and experiences.