Account Manager with Chinese Language Knowledge

ABOUT BETBY

As a fast-growing, award-winning company, Betby powers the industry with our premium sportsbook, featuring world-class risk management and seamless omni-channel support, reaching millions of players across countless markets. With offices in Latvia, Malta, Spain, Greece and Montenegro, we offer a vibrant work culture, relocation opportunities, and full support for remote talent across the globe.

Join Betby and unlock endless opportunities for growth, success, and making a real impact in the world of iGaming!

RESPONSIBILITIES

• Account management and client support for clients, acting as their key point of contact. Identify opportunities and monitor general development of competition
• Cooperate with Finance and Legal teams regarding clients’ issues and requests
• Manage in an efficient and timely manner all operational issues that impact on the smooth delivery of the service to clients. Act as an internal advocate for the client
• Assure the confidence of your customers and build long term relationships
• Collect, verify and rank clients’ non-technical and technical requirements for new product features and functions
• Monitor individual sites performance and ensure clients are optimizing our sportsbook on their sites
• Use data and reports to analyze activity
• Be able to travel to attend industry events and meeting existing clients
• Coordinate the involvement of company teams, including support, IT, Product and Management resources, in order to meet customers’ expectations
• Assist with high severity requests or issue escalations as needed
• Introduce new/existing functionalities and products to the relevant teams internally and within our customer’s organization
• Create and maintain relevant documentation
• Hold and follow up meetings with customers on weekly/monthly basis to review open issues, performance and updates

REQUIREMENTS

• 2+ years’ of proven experience as an Account Manager or similar position in an online software company. Experience in online gaming companies is a must.
• Strong technical and business orientation - Ability to read and understand information from various sources
• Exceptional verbal and written organizational, presentation, and communication skills in English and Chinese (Native or HSK 6+ level required).
• Excellent analytical and problem solving skills combined with the ability to provide quick resolution to problem
• Excellent customer service approach. High availability. Willing to work during non-standard working hours in order to ensure high level of client’s satisfaction
• To be a fast-learner, dynamic, highly motivated and stress-resistant team player

NICE TO HAVE

• Experience with B2B sportsbook products
• Fluency in Korean
• Experience working with CRM and ticketing tools (e.g., Jira)

WHAT WE OFFER

• Comprehensive health insurance with coverage for your well-being
• Paid sick leave up to 10 days without medical certificate
• 20 days of paid vacation plus additional leave for important life events
• Learning and growth opportunities with support for professional development
• Language learning support for multilingual collaboration
• Modern hardware provided for your work
• International team environment across multiple countries
• Corporate events and team activities
• Welfare support program for critical situations
• Gifts and support for major life milestones

WHY JOIN OUR DREAM TEAM?

Betbyterians is a passionate team dedicated to creating exceptional B2B betting products. United by trust, support, and fun, we aim to revolutionize online gaming, tackling challenges with agility, creativity, and teamwork. Driven by innovation and strong business practices, our achievements speak for themselves. Experience it first-hand, join us and be part of something extraordinary. Welcome to Betby!