Account Manager/Technical Manager (7972)

TSMC North America

Account Manager / Technical Manager

Overview of Role

TSMC North America is seeking an Account Manager / Technical Manager, based in San Jose, CA, to own the technical account relationship for one of TSMC’s key global customers serving diverse sectors, including data center, networking, broadband, and industrial markets. You will serve as a primary interface between the customer’s technical and procurement organizations, driving and managing both front-end silicon technology and backend packaging programs (2.5D/3D advanced packaging). The role demands fluency in semiconductor design, processes, and advanced packaging, strong commercial acumen, and the emotional intelligence to build synergy within an established, high-workload account team while operating independently and keeping tight alignment with TSMC headquarters. You will report to the Account Management team leader and partner with senior customer and TSMC stakeholders to strengthen the partnership and deliver measurable value across cost, quality, and time-to-market. TSMC currently operates a hybrid work schedule (4 days in office).

Key Responsibilities

• Own the account relationship for the assigned strategic customer, serving as the primary TSMC technical and commercial interface and sustaining executive-level alignment.
• Manage the customer’s selected front-end silicon and advanced packaging programs — 2.5D/3D packaging — from planning through production ramp. Serve as a trusted advisor by understanding customer’s product roadmaps and positioning the appropriate TSMC technologies.
• Translate customer product requirements into actionable programs with R&D, Planning, Field Technical Support (FTS), Business Development, Operations, and Finance, and coordinate closely with TSMC headquarters in Taiwan.
• Anticipate and address customer challenges, balancing TSMC’s objectives with the customer’s product and operational priorities.
• Manage capacity and fulfillment cycles with procurement, design, and business units, ensuring consistent demand creation and supply alignment.
• Provide structured business analysis and briefings for Account Directors, VPs, and senior TSMC executives.

Minimum Qualifications

• BS/MS in Engineering, Physical Science, Business, or a related technical discipline.
• 12+ years of combined experience in account management, applications/field engineering, technical program management, or foundry/OSAT/OEM supply chain within the semiconductor industry.
• Strong knowledge of semiconductor processes, fab operations, and supply chain dynamics.
• Strong project management with the ability to synthesize complex technical and business insights into clear executive recommendations.
• High emotional intelligence and proven ability to build strong working relationships and integrate into an established, capacity-constrained, customer-facing team.
• Excellent executive communication, negotiation, and conflict‑management skills.
• Proficiency in Microsoft Excel and ability to analyze and interpret financial statements.

Preferred Qualifications

• Prior TSMC or foundry account management / customer service experience supporting North America accounts.
• Experience in semiconductor design, device, process, product engineering, or advanced packaging.
• Experience coordinating across highly matrixed, multi-geography teams and with TSMC headquarters in Taiwan.
• Bilingual in Mandarin and English.

Travel Expectations

• Monthly travel (~10%) to customer sites within the USA.
• Annual travel to TSMC headquarters in Taiwan.

Company Description

As a trusted technology and capacity provider, TSMC is driven by the desire to be:

• The world’s leading dedicated semiconductor foundry
• The technology leader with a strong reputation for manufacturing excellence
• Advancing semiconductor manufacturing innovations to enable the future of technology

TSMC pioneered the pure-play foundry business model when it was founded in 1987 and has been the world’s leading dedicated semiconductor foundry ever since. The Company supports a thriving ecosystem of global customers and partners with the industry’s leading process technologies and a portfolio of design enablement solutions to unleash innovation for the global semiconductor industry. With global operations spanning Asia, Europe, and North America, TSMC serves as a committed corporate citizen around the world.

In North America, TSMC has a strong sales and service organization that works with customers by helping them achieve silicon success with cutting-edge technologies and manufacturing excellence. The Company has continued to accelerate its R&D investment and staffing in recent years and is expanding its manufacturing footprint to support customer innovation with 3D IC technologies and optimal manufacturing capacity.

Export Control

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations, TSMC North America may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon TSMC North America obtaining any export license or other approval that may be required by the U.S. Government.

Diversity Statement

TSMC North America is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, or any other characteristic protected by applicable law.

TSMC is an equal opportunity employer prizing diversity and inclusion. We are committed to treating all employees and applicants for employment with respect and dignity. If you require reasonable accommodation due to a disability during the application or the recruiting process, please feel free to notify us at g_accommodations@tsmc.com. TSMC confirms to all applicants its commitment to meet TSMC’s obligations under applicable employment law. Reasonable accommodation will be determined on a case-by-case basis.

Pay Transparency Statement

At TSMC, your base pay is only part of your overall total compensation package. At the time of this posting, this role typically pays a base salary between $131,500 and $187,000 per year. The range displayed reflects the minimum and maximum target for new hires. Actual pay may be more or less than the posted range. Factors that influence pay include the individual’s skills, qualifications, education, experience and the position level and location. TSMC’s total compensation package consists of market competitive pay, allowances, bonuses, and comprehensive benefits. We also offer extensive development opportunities and programs.