Account Representative Supervisor

We are seeking a talented individual to join our SRS Team. This role will be based in in Bogotá, Colombia. This is a hybrid role that has a requirement of working at least three days a week in the office

• Trains, mentors and oversees performance management for senior level support staff and junior level professional colleagues, coordinates workload of team members and ensures team is appropriately staffed to meet client needs.
• Performs critical client functions, including, evaluating risks; reviewing loss experience, cash flow and financials; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across product lines.
• Works with more senior Account Managers to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes.
• Strives to meet sales goals by partnering with more senior Account Managers.
• Builds and maintains relationships with clients, prospects, client teams and producers to provide best in class service and drive growth. Serves as a client contact for day-to-day needs and answers standard or more difficult client questions to improve the client experience.
• Maintains a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients.

We will count on you to:

• Supervise a team of Account Representatives to ensure expectations of role are met
• Effectively coach and develop team members to help achieve goals including oversite of established process, accuracy and timely delivery of established client support work to be completed
• Build effective relationships with external partners outside of the Bogota site to provide service delivery excellence when supporting our clients. This includes leading and/or participating in stakeholder engagement sessions and work in partnership with client teams to improve the client experience
• Contribute and oversee process improvement with efforts to increase efficiency. Ensure a high level of client satisfaction by leading team to deliver high quality client service activities
• Manage staffing capacity to maintain adequate staffing and build talent bench strength
• Actively engage in the overall on-boarding process, including interviews of new hires up through the time colleagues are fully integrated into production

What you need to have:

• Preferred Education: Bachelor’s Degree
• Minimum Experience: 5+ years, (3+ in insurance, financial, or professional services)
• Language Requirements: Must be fluent in English (spoken and written)
• Very good knowledge of MS Word, Excel, PowerPoint, and Outlook

What makes you stand out?

• Experience in managing people and teams
• Strong communication skills working with leaders across all levels, effective verbal and written communication is key Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Good organizational and time management skills to multi-task and work effectively under pressure to meet deadlines
• Managerial aptitude including strong desire to coach, mentor and develop the team you are supervising

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.