Account Service Administrator

Account Service Administrator Fully Remote • REMOTE 2026 - Wilmington, OH 45177 Apply Overview Level Entry Job Shift Day Category Admin - Clerical Apply Description Equipment Management Service And Repair (EMSAR) is looking for an Account Service Administrator who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. The Account Service Administrator will support the company's mission, vision, and values. Seeking a talented and competitive Account Service Administrator that thrives in an evolving, exciting environment. The successful candidate will have an interest in accuracy, be a conscious communicator and have an appetite for learning, listening and questioning. Work order creation, dispatching and closure processes for designated client(s). Follow-up on dispatched calls, make sure they are scheduled appropriately and if needed, parts are ordered and tracked. Routinely tracked and reported on work orders. Provide work planning and scheduling for multi-functional work team in accordance with established processes and procedures. Communicate with clients to collect service requirements and schedule services. Coordinate scheduling of services provided by OEMs and third-party vendors. Provide logistical coordination between customers and EMSAR field service team to ensure parts, test equipment and other necessary components for service are ordered, shipped and received. Maintain customer asset management, inventory, and/or CMMS software systems as applicable for service operations. C o m p i le , so rt a n d e nt e r v a ri o u s f or m s o f dat a i nto dif fe r e nt rep o rt s f o r c u s t o m e r an d EMSAR m a n age m e nt . C l ose a ll w o rk o r de r s in th e ope r a tin g s y s tem f o r F SE ' s with o u t l og in s t o Se rvi ce M a x . Assure the FSE's Service receipt (FSR) is emailed or faxed and all information is filled in May review work of others In absence of manager, will be provided autonomy to make independent decisions. Take on new projects as requested O th e r d u ti es as ass ign ed Qualifications The Account Service Administrator will be an integral member of the team but also must be willing and able to take direction and have a desire to learn. The candidate must be energetic, driven and have a professional demeanor. The highest integrity is a must. A nal yt ica l - t he i ndiv id ua l synt hesizes co mpl e x or diver se inf or m a t io n . Problem solving-the indi vi dual iden t if i es a n d resolves prob l ems in a timely m anner and gathers and analyzes i nforma t ion s ki llful l y Ora l c om m unica t ion- t he i n d i v idua l spea k s c le a rly an d p e r s u asive ly in pos it i v e o r ne g a t i v e s it uatio n s in telephone environment. Com p uter Skills-Co m peten t kno w ledge o f E x cel , W ord , E-mail , w eb access , and other var i ous programs. L eadership-Abili t y t o handle discon n ec t ed d a t a and r e qu es t s in a c h ang i ng and d y na mi c atmosp h ere . Qua l i ty m a n agemen t - th e indi vi d u al l oo ks f or w a y s to improv e a nd p ro m o t e qu a l it y an d demons tr ates accurac y and t ho r o u g hn es s . J u dgmen t -the indi vi d u a l displa y s w i l lingness t o m a k e dec i sions , e xhi b it s so und a n d acc ur a t e j u d gmen t and ma k es ti mel y decisions . Att en ti on t o D et a i l - Jo b r e qu i r es b e ing c areful a bout d e t a il and th o r o ugh in co mpl e ting w o rk tas ks . In i tiat i ve - Job re q uires a w i l l in gness t o t a k e o n r espons i b i li ti es a nd challenges. P l a n n i ng / o r gan izi n g - th e individu a l pri o ritiz es and pl a n s w o rk a c t ivit ies , use s time e ffici e ntly a nd d e v elops r ea li s t ic ac ti o n pl a ns. Sa f et y and security- th e ind iv idual ac ti vel y p ro m o t es a nd p erso n a lly obs erve s sa f et y a n d se c u r i ty procedu r es and uses equipmen t and mater i a ls p ro p er ly. Team w o rk - A bil ity t o w o rk i n a c olla borative s t y le. Organ i za t ional sk i lls- A b i l i ty t o w o rk u n der tight d eadl i nes and h a nd le m u l ti p l e , d e t aile d o ri e nt e d t as k s. Minimum Qualification Requirements: 2-5 years’ experience in call center environment High School diploma or equivalent Ability to work under moderate supervision Ability to use multi-line phone system Ability to operate computers, phones and other office equipment. Must be proficient in Microsoft Office Suite (Word, Microsoft Excel, Outlook, etc.) Comfortable working under pressure and on deadlines. Ability to follow detailed, defined procedures Able to work in a fast-paced environment and respond to last minute changes.