Sparkloft Media: Account Supervisor Department: Client Services Reports To: Director of Client Services Location: Portland, Oregon (Hybrid) [expected in-office schedule, Tuesday -Thursday in our Portland office.] About Sparkloft Media Sparkloft Media helps brands build meaningful connections through strategy, creativity, and innovation. We partner with destination marketing organizations, travel and tourism brands, consumer brands, and purpose-driven organizations to create social-first campaigns that inspire audiences, strengthen communities, and deliver measurable business results. Our team is driven by curiosity, collaboration, and a passion for helping clients succeed. As the social media landscape continues to evolve, we embrace emerging technologies—including AI—to enhance creativity, improve efficiency, and empower our teams to do their best work while keeping human insight, strategic thinking, and authentic storytelling at the center of everything we create. About the Role As an Account Supervisor, you'll lead some of our most important client partnerships while mentoring a talented team of strategists and community managers. You'll serve as a trusted advisor to clients, shape integrated social and digital marketing strategies, collaborate across creative and production teams, and identify opportunities that drive long-term client growth. This role is ideal for an experienced agency leader who enjoys solving complex business challenges, developing future leaders, building lasting relationships, and creating work that delivers measurable results. What You'll Do Build Strategic Client Partnerships Become the trusted strategic advisor for assigned client accounts, building strong relationships with executive stakeholders. Develop integrated social media and digital marketing strategies aligned with client goals and business objectives. Anticipate client needs, uncover opportunities, and recommend innovative solutions that drive measurable business outcomes. Present strategic recommendations, campaign insights, and executive-level reporting with confidence and clarity. Lead & Develop the Team Lead, mentor, and coach Senior Strategist and Community Managers, fostering collaboration, accountability, and professional growth. Conduct regular coaching conversations and annual performance reviews that support employee development. Partner with agency leadership to cultivate a high-performing, inclusive, and collaborative team culture. Drive Strategy & Growth Translate business objectives into integrated marketing strategies spanning organic social, paid social, influencer partnerships, community management, and digital campaigns. Identify opportunities to grow existing client partnerships through strategic recommendations and expanded scopes of work. Contribute to agency growth through participation in new business pitches, RFP responses, and client presentations. Deliver Exceptional Work Oversee the planning, execution, and delivery of integrated campaigns from concept through reporting. Ensure projects are delivered on time, within budget, and at the highest quality standards. Collaborate closely with Strategy, Creative, Paid Media, Production, and Analytics teams to deliver seamless, high-impact work. Manage Business Performance Oversee account budgets, forecasting, resource allocation, and profitability. Translate campaign performance and analytics into actionable recommendations that help clients achieve their goals. Champion operational improvements that enhance team collaboration, workflow efficiency, and client service. What Success Looks Like in Your First 90 Days During your first few months, you'll focus on building relationships, establishing trust, and gaining a deep understanding of our clients and agency. You'll be successful by: Building strong relationships with your clients and internal teams. Taking ownership of key client accounts and agency processes. Identifying opportunities to strengthen client partnerships and improve team collaboration. Contributing strategic ideas that create measurable value for clients. Required Qualifications 5–7 years of experience in account management within a social media, digital marketing, or advertising agency. 2–3 years of leadership experience managing teams and developing talent. Demonstrated success leading complex client relationships and integrated marketing programs. Expertise in social media strategy, content marketing, paid social, platform best practices, and marketing analytics. Experience collaborating across creative, strategy, media, and production teams. Strong business acumen with experience managing budgets, profitability, and account growth. Exceptional communication, presentation, and client relationship management skills. Highly organized with the ability to prioritize multiple projects in a fast-paced agency environment. Familiarity with generative AI tools and a thoughtful approach to incorporating emerging technology into client service and agency operations. Ability to travel as needed. Preferred Qualifications Experience working with destination marketing organizations, tourism, hospitality, or travel brands. Experience leading integrated marketing campaigns across multiple digital channels. Experience participating in agency new business pitches and winning client accounts. Familiarity with influencer marketing, creator partnerships, social listening, and community management. Advanced understanding of emerging social platforms, digital trends, and evolving consumer behaviors. Success in This Role Success in this position is measured by your ability to build strong client partnerships, develop high-performing teams, and contribute to agency growth. You will be successful when you: Maintain client retention of 90% or higher. Grow existing client revenue by 5–10% year over year through strategic account development. Meet or exceed target profitability across assigned accounts. Contribute to agency growth through active participation in new business pitches and RFPs. Introduce strategic innovations, platform opportunities, or process improvements on a quarterly basis. Maintain an average client Net Promoter Score (NPS) of 8.5 or higher. Complete annual performance reviews and ongoing coaching that contribute to measurable employee engagement and development. AI at Sparkloft We believe AI enhances great work, it doesn't replace the creativity, critical thinking, and strategic expertise of our people. As an Account Supervisor, you'll be expected to: Use AI thoughtfully to support research, trend analysis, brainstorming, reporting, and content planning. Evaluate AI-generated work with sound judgment, ensuring accuracy, originality, and brand quality. Promote ethical and transparent AI practices in both client work and internal operations. Stay informed on emerging technologies and share best practices that help our teams work smarter and deliver greater value. Why Join Sparkloft? We believe exceptional work happens when talented people are supported, recognized, and empowered to grow. Career Growth & Recognition Annual performance reviews focused on meaningful feedback and career development Individual growth plans and leadership development opportunities Clear pathways for advancement within the agency Ongoing mentorship and professional coaching A collaborative culture that values curiosity, innovation, and ownership Bonus Opportunities Eligible employees may participate in a performance-based bonus program that recognizes: Individual performance Client success and retention Agency growth and profitability Exceptional contributions to innovation and teamwork Benefits & Perks We offer a comprehensive benefits package designed to support your professional and personal well-being, including: Performance-based bonus opportunity Medical, dental, and vision insurance 401(k) retirement plan Flexible hybrid work environment Paid time off and company holidays Professional development, conferences, and continuing education opportunities Employee recognition and celebration programs Collaborative, creative agency culture Opportunities to work with nationally recognized brands and innovative campaigns Salary Range $92,000 - $96,000 Equal Opportunity Employer Sparkloft Media is committed to fostering an inclusive workplace where everyone feels valued and respected. We welcome applicants of all backgrounds, experiences, and perspectives and make employment decisions based on qualifications, merit, and business needs. Ready to Make an Impact? If you're energized by building meaningful client partnerships, leading talented teams, and turning bold ideas into measurable results, we'd love to hear from you. At Sparkloft, you'll work alongside curious, collaborative people who care deeply about their craft and each other. You'll have the opportunity to shape innovative social media strategies, help exceptional brands tell their stories, and contribute to the continued growth and evolution of our agency. Join us and grow your career while helping clients and your teammates do their best work.