Overview
Typically working as part of a team, responsible for PMO tasks that enable the effective operation of the department. Provides effective support to all internal and external clients. Delivers in own area and contributes to overall departmental goals.
Responsibilities
Establish PMO standards, templates, and governance for schedule, scope, cost, risk, and benefits management.
Consolidate portfolio/program status, RAID logs, and KPIs; drive cadence for steering committees and reporting.
Facilitate resource and capacity planning; ensure alignment to strategic priorities.
Coach project managers; conduct quality reviews and stage gates; manage change control.
Implement PMO tooling (e.g., MS Project/Planner, PPM platforms, Power BI) and continuous improvement.
Qualifications
Fluent German (is a MUST) and English.
Basic knowledge and experience in a client/customer service role
Has experience in working with databases.
Shows genuine interest in the business and clients, understands how the business can contribute to clients.
Confident talking to stakeholders over the telephone and via email communications.
Proficient with MS Office suite of programs, in particular Excel, PowerPoint, Word and Outlook.
Professional attitude, experience in treating stakeholders with respect and dignity.
Essential skills
Shows genuine interest in the business and clients, understands how the business can contribute to clients.
Professional attitude, experience in treating stakeholders with respect and dignity.
Open to the possibility of change and considers ways to implement and adapt any changes in own role.
Good communication skills, communicating effectively with appropriate level of detail, using language that connects with different audiences.
Strong administration skills and attention to detail.
Proficient with MS Office suite of programs, in particular Excel, PowerPoint, Word and Outlook.
Basic knowledge and experience in a client/customer service role.
Comfortable supporting a demanding and dynamic team.
Confident talking to stakeholders over the telephone and via email communications.
Proficient in relevant software packages and applications.
Able to build and maintain good relationships with internal teams and external contacts.
Has experience in working with databases.
Ability to handle confidential information.