Account Support Specialist (Account Manager)

This position is known internally as an Account Manager and plays a key role in supporting our clients, outlet partners, and daily operations.

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Build relationships. Solve problems. Keep things moving.

At Northstar Recycling, we're passionate about helping businesses find smarter, more sustainable solutions for managing their waste and recycling. Our Operations team helps bring that mission to life by supporting clients, collaborating with outlet partners, and resolving challenges, and keeping daily business activities running smoothly.

We're looking for an Account Support Specialist (internally known as an Account Manager) who thrives in a fast-paced environment, takes pride in delivering exceptional service, and brings the curiosity, initiative, and resourcefulness to find better ways of getting things done.

As Northstar continues to grow, we're embracing new technology, including AI-enabled tools, to support our operations. We're excited about candidates who enjoy learning new systems, adapting to change, and finding smarter ways to work while maintaining a personal, customer-focused approach.

What You'll Do

You'll work closely with our Operations team, other internal departments, clients, and outlet partners to support daily activities and deliver an exceptional customer experience.

Build Relationships & Solve Problems

• Build and maintain strong working relationships with assigned clients and outlet partners, responding to questions, requests, and service needs with professionalism, urgency, and care.
• Coordinate daily transactions and service activities, keeping information accurate and the right people informed.
• Troubleshoot service issues, take ownership of finding solutions, and recognize when a situation requires additional support or escalation.

Keep the Details on Track

• Review, verify, and maintain transactional data, including service pricing, shipment weights, and other account-related data.
• Complete routine reporting and support accounting-related activities with a high degree of accuracy and attention to detail.
• Proactively gather and reconcile information throughout the month, helping ensure our Finance team has what it needs for a smooth and accurate month-end close.
• Identify discrepancies, investigate their causes, and collaborate with internal teams and external partners to resolve them.

Find ways to work smarter

• Navigate multiple systems, including AI-enabled tools, to manage information, streamline workflows, and maintain accurate records.
• Identify opportunities to improve processes, solve recurring challenges, and create a better experience for clients, partners, and teammates.
• Adapt to changing priorities and evolving business needs while maintaining accuracy, responsiveness, and follow-through.

What Will Help You Thrive Here

We're looking for someone who brings a combination of customer focus, ownership, adaptability, and the drive to get things done.

• Resourcefulness & Initiative: You’re curious, proactive, and motivated to work through challenges, identify solutions, and take ownership.
• Organization & Attention to Detail: You can juggle competing priorities, maintain accuracy, and keep work moving efficiently, even when things get busy.
• Customer Focus & Communication: You’re approachable, responsive, and skilled at building relationships and communicating professionally by phone and email, including when navigating difficult situations.
• Tech-Savviness & Adaptability: You stay steady when things shift, whether that's learning a new tool, adapting to an updated processes as our AI-enabled tools evolve, or reprioritizing when an urgent client or vendor issue lands.
• Grit & Growth Mindset: You bring persistence, resilience, accountability, and a willingness to learn, welcome feedback, and collaborate with others to achieve results.

What You Bring

• 1-2 years of experience using Microsoft Excel and Outlook, with strong proficiency in everyday business applications.
• Strong organizational, communication, problem-solving, and time-management skills.
• Experience managing multiple responsibilities while maintaining accuracy and meeting deadlines.

Nice to have: Experience in customer service, account support, business operations, logistics, database/CRM/ERP systems, or AI-enabled tools.

Experience in the recycling industry isn't required. We value transferrable skills, a strong work ethic, and enthusiasm for learning.

The Details

• Location: Fully Remote/Work from Home
• Schedule: Monday-Friday, 8:00am – 5:00pm Eastern Time. This position is open to candidates residing in the Eastern or Central Time Zones to support operational coverage and business needs.
• Employment Type: Full-time, non-exempt, benefits-eligible
• Compensation: Starting at $20.00 per hour, with flexibility based on experience and qualifications
• On-Call Expectations: Periodic, compensated on-call coverage outside regular business hours is required.

Applicants must be authorized to work for any employer in the United States. Northstar Recycling is unable to sponsor or assume sponsorship of an employment visa at this time.

DEIB Statement & Commitment

At Northstar Recycling, our company’s intention behind Diversity, Equity, Inclusion, and Belonging (DEIB) is to create a more inclusive and equitable culture, business practices and methods of operation. As an organization, we are continuing the work that allows for unlearning, accountability, and acceptance. We are incorporating DEIB thinking in all our interactions including hiring, promotion, and retention efforts.

To hold ourselves accountable, Northstar utilizes a DEIB scorecard to measure the following performance metrics: Employee Education and Participation; Leadership Support and Investment; Data Practices; and Retention, Hiring and Promotion. Each metric is evaluated on a quarterly basis and Northstar’s progress is reviewed annually with our leadership team to drive accountability organizationally.

Northstar takes many actions to promote DEIB practices, especially as they relate to recruitment, retention, and promotion. We support our employees through educational resources and training, professional development opportunities, and formal Mentorship programs. We also offer several Affinity Groups and our DEIB Employee Resource Group (ERG).

Employee Benefits

Northstar offers a comprehensive benefits package, and provides a generous employe contribution to our health, dental, and vision insurance premiums. We offer a 401(k)-retirement plan and match 100% of your first 4% of pay contribution to the plan; this matching contribution is 100% immediately vested. We also provide company sponsored short-term, long-term, and life coverage, as well as a multitude of supplemental and voluntary benefit programs.

Northstar promotes a healthy work-life balance. In that spirit, we offer a competitive PTO package that includes vacation time, sick time, 7 observed federal holidays, 3 floating holidays, and additional time off each year for volunteer efforts.

Northstar is a remote-first organization! We offer a fully remote working environment with virtual culture and teambuilding events to create and maintain a sense of belonging, connection, and inclusivity between our team members. We also take great pride in our coaching culture! Northstar fosters professional development for employees within their roles and works to create opportunities for promotion to cultivate meaningful growth for Northstar employees.

EEOC Statement

Northstar Recycling adheres to all applicable federal, state, and local laws regarding equal employment opportunity that make it illegal to discriminate against a job applicant or an employee because of the person's race, color, religion, sex, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, national origin, age (40 or older), handicap or disability, genetic information, or military status. It is also illegal to discriminate against a person because the person complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit.

Northstar Recycling is committed to fully complying with the Americans with Disabilities Act (ADA), which ensures equal opportunity for qualified persons with disabilities. Reasonable accommodation is available to all disabled employees, where their disability affects the performance of job functions. All employment decisions are based on the merits of the situation in accordance with defined criteria, and not on the disability of the individual. The Company will follow any state or local law that provides individuals with disabilities greater protection than the federal ADA law.