Accounts Receivable Generalist

Description This is a primarily remote position requiring monthly in-person work in Milwaukee, WI and visits to our corporate headquarters in Marshfield, WI every other month. Location: Greater Milwaukee Area (Remote) Job Type: Full-Time Compensation: $21.00+ per hour, with starting pay dependent upon experience and qualifications. Benefits: Comprehensive benefits, company matched 401(k), paid time off, competitive compensation, and much more! About Us: At Nelson-Jameson, we’ve been a trusted partner in the food manufacturing industry since 1947. We provide high-quality products and innovative solutions that help businesses maintain top standards in quality, safety, and compliance. As a family-owned company, we believe in accountability, teamwork, and growth—for our people and the business. We take pride in our close-knit, supportive culture where every team member has a voice and the chance to grow. If you're looking for a rewarding career with a team that works hard and stays optimistic, we’d love to have you join us! Job Summary: We are seeking a dependable Accounts Receivable Generalist to take ownership of a designated customer account portfolio and support our overall financial health. In this role, you will serve as a primary contact for billing inquiries, ensure timely collections on past-due invoices, and perform accurate ledger reconciliations to maintain steady company cash flow. Working closely with our commercial development team and accounting teams, you will also evaluate customer credit limits and manage payment terms to help mitigate financial risk. If you are a detail-oriented accounting professional who enjoys solving payment discrepancies while maintaining positive customer relationships, this role offers a great opportunity to make a direct impact. Key Responsibilities: Proactively manage a portfolio of customer accounts by conducting outreach on past-due balances using our Epicor P21 ERP system to reduce outstanding accounts receivable and improve cash flow. Process and apply customer remittances timely and accurately within the accounting system to keep ledgers current and reconciled. Assess customer creditworthiness, monitor credit limits, and recommend adjustments to payment terms to mitigate potential risk from bankruptcies or market shifts. Review and clear customer orders on credit hold efficiently, balancing risk mitigation with prompt service delivery. Respond to customer billing inquiries, resolve payment discrepancies, and generate necessary debits or credits to maintain account accuracy and client trust. Update and maintain accurate customer account records—including contacts, addresses, payment terms, and key documentation—in the ERP system. Other related duties, as needed, may be assigned. Why Nelson-Jameson? At Nelson-Jameson, we offer more than just a job; we provide an opportunity to grow and succeed within a family-owned company that values innovation, collaboration, and hard work. You’ll be part of a trusted industry leader, working alongside passionate professionals who are dedicated to making a difference. As a golden rule company, we strive to maintain a culture of honesty, integrity, and kindness. Our organization is committed to operating ethically and respecting people, our community, and the environment. With us, you’ll become part of a hard-working team that takes pride in providing safe, high-quality food to communities around the world. With Nelson-Jameson, you’ll receive: Comprehensive Health Benefits with your choice of benefits to match your unique needs. 401(k) with company match. Competitive Compensation: $21.00+ per hour, with starting pay dependent upon experience and qualifications. Paid time off at time of hire. Annual allowance for company branded clothing. Annual Wellness Stipend & other wellness programs. And much more ! Qualifications & Skills: Required: High school degree or equivalent 1 + year(s) of experience in accounts receivable, collections, or general accounting. Practical background in credit, collections, and account reconciliation. Strong working knowledge of Microsoft Excel or Google Sheets for tracking and data entry. Preferred: Associate degree or higher in Accounting, Finance, Business Administration, or a related field. 3+ years of experience in accounts receivable, collections, or general accounting. Proven ability to handle difficult collection conversations with a calm, professional tone that preserves valuable client relationships. Hands-on experience using Epicor Prophet 21 (P21) or similar enterprise ERP accounting software. Strong self-motivation and organizational skills, with a track record of prioritizing tasks and managing a high volume of accounts independently. How to Apply: If you’re ready to drive your career forward with a company that values hard work, safety, and excellent customer service, apply now on our career site ! Nelson-Jameson, Inc. and NEXT Logistics, LLC. are Equal Opportunity Employers. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds, including but not limited to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, and veteran status.