Accounts Receivable Officer

About Miele What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership. About Your Workplace Join Miele's Finance team and play an important role in protecting the financial health of a premium global brand. As an Accounts Receivable Officer, you'll partner with customers, business partners and internal stakeholders to manage accounts, minimise financial risk and deliver exceptional customer service. This is more than a traditional collections role. You'll combine strong relationship management, analytical thinking and problem-solving skills to resolve complex account enquiries, improve business processes and contribute to the ongoing success of our Finance team. Your Responsibilities Manage customer accounts to ensure timely collection of outstanding payments while maintaining positive customer relationships Resolve account queries, payment disputes and credit issues through proactive communication and effective problem-solving Complete account reconciliations, credit adjustments and returns processing to ensure customer accounts remain accurate Monitor credit risk, support credit reviews and work with stakeholders to minimise financial exposure Collaborate with Sales, Customer Service and Finance teams to resolve customer enquiries and improve cash flow outcomes Contribute to process improvement initiatives, maintain accurate records and support continuous improvement across Accounts Receivable Assist with reporting, month-end activities and provide support across the wider Finance team as required What We Are Looking For Must-have Previous experience in Accounts Receivable, Credit Control or a similar finance role Strong reconciliation, analytical and problem-solving skills Excellent communication and relationship-building skills with a customer-focused approach High attention to detail with strong organisational and time management skills Proficiency in Microsoft Office, particularly Excel, and confidence working with financial systems Nice-to-have Experience in credit risk management or debt collection Experience working with ERP systems such as SAP or similar financial systems Experience within a medium to large commercial organisation Knowledge of accounts receivable processes and financial controls Our Benefits Hybrid working that blends flexibility and connection: 2 WFH days, 2 flexible office days + Wednesday team connection day Quarterly Life Leave – one paid day each quarter to recharge Personal development and career opportunities Employee discounts