Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university’s three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 244 research faculty, 44,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw—within the college, Cornell Tech in New York City, and Cornell University broadly.

The Cornell Peter and Stephanie Nolan School of Hotel Administration at Cornell University is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality—marketing, finance, real estate, operations, and more, all applied to the world’s largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day. The school is home to 900 undergraduates, 200 graduate students and more than 1,700 industry professionals from 90 countries enrolled in executive education.

The Statler Hotel is the teaching hotel of the Cornell Nolan School of Hotel Administration within the SC Johnson College of Business. The hotel's Finance Department, led by the Hotel Controller, is responsible for the full accounting cycle of the property — revenue, billing and accounts receivable, financial reporting and month-end close, budgeting and forecasting, compliance, procurement, and inventory — in support of hotel leadership, guests, clients, and the college.

The Opportunity:

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

The Account Representative serves as the hotel's billing and accounts receivable representative, with core responsibility for BEO billing and invoicing, statement generation, guest ledger and aging management, chargebacks, and daily cash application including credit card reconciliation and Sertifi deposits. Performs financial record-keeping and reporting in support of department needs, resolving routine to moderately complex billing questions and escalating unusual items. Works under the general supervision of the Hotel Controller with growing independence, following established department procedures, and may be asked to take on temporary task coverage assignments at certain times. The position is intended to be promoted to Account Representative V (Band E) after approximately one year, contingent on performance, at which point the incumbent absorbs the hotel's income audit functions and steps into the full independence expectations of that classification.

Key Responsibilities:

Review Banquet Event Orders (BEOs) for billing accuracy and manage event billing, invoicing, deposits, and account setup.
Manage accounts receivable, guest ledger balances, aging reports, direct billing, client statements, chargebacks, and payment discrepancies.
Perform daily credit card reconciliation, process deposits and payments, and maintain financial tracking spreadsheets.
Conduct revenue audits, review event attrition and contracted minimums, and prepare quarterly financial analyses.
Participate in cashiering operations, support cash handling and reconciliation, and coordinate cashier training and onboarding.
Identify opportunities to improve and automate financial reports and provide support during system downtime.
Provide day-to-day guidance to student workers on billing procedures, cash handling, and financial systems.
Assist with special projects, seasonal workload demands, and additional finance team responsibilities as assigned.

Required Qualifications

Associate's degree and 2–4 years of relevant experience in accounts receivable, billing, cash application, or hospitality finance; or equivalent combination of education and experience.
Proficiency with hotel management or point-of-sale systems and financial reconciliation tools.
Ability to resolve routine to moderately complex account discrepancies under general supervision.
Strong attention to detail and service orientation in communications with guests, clients, and event planners.
Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

Preferred Qualifications

Hotel billing, hospitality accounting, or higher education auxiliary services experience.
Familiarity with Infor HMS, Micros POS, Sertifi, and Cornell KFS.
Interest in report automation and data analysis.
Demonstrated capacity to grow into income audit ownership and the Account Representative V independence expectations within the first year.

This is a full-time hybrid position based in Ithaca, NY. Salary to commensurate with education and experience.

Rewards and Benefits

Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
Our leave provisions include three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

Application Procedure:

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University Job Title:

Accounts Rep IV

Job Family:

Fin/Budget/Planning

Level:

Pay Rate Type:

Hourly

Pay Range:

$26.08 - $30.31

Remote Option Availability:

Hybrid

Company:

Endowed

Contact Name:

Theresa Lynch

Contact Email:

tl494@cornell.edu

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline

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2026-10-28

Accounts Receivable Representative (Hybrid): Finance, The Statler Hotel - SC Johnson College of Business

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