Accounts Receivable Sr. Analyst - Collections

Summary

We are seeking a highly driven and experienced Senior Accounts Receivable Analyst - Collections to manage a portfolio of strategic, high-volume B2B accounts while driving cash collection performance, reducing delinquency, and supporting overall Order-to-Cash (O2C) excellence.

As part of the Finance team, this role will work closely with customers and cross-functional stakeholders to ensure timely collections, resolve payment-related issues, improve cash flow, and maintain strong customer relationships. The ideal candidate is analytical, proactive, customer-focused, and capable of managing complex collection challenges while contributing to continuous process improvements.

Responsibilities

Accounts Receivable & Collections

• Manage a portfolio of strategic customer accounts and ensure timely collection of outstanding balances.

• Monitor AR aging and proactively follow up on overdue invoices and payment issues.

• Investigate and resolve billing disputes, payment discrepancies, deductions, and unapplied cash.

• Process credits, refunds, adjustments, and write-offs in accordance with company policies.

• Identify collection risks and escalate high-risk accounts when necessary.

Customer & Stakeholder Management

• Partner with customers and internal teams to resolve payment delays and improve collection outcomes.

• Manage invoicing and payment-related activities through customer portals such as Ariba, Coupa, and similar platforms.

• Maintain accurate customer account records and master data within ERP systems.

Reporting & Financial Support

• Prepare aging reports, collection updates, reconciliations, and cash collection analysis.

• Support month-end, quarter-end, and year-end close activities.

• Assist with audit requests and ensure compliance with documentation requirements.

• Provide insights and recommendations to improve cash flow and collection performance.

Process Improvement

• Identify opportunities to enhance collection processes, operational efficiency, and customer experience.

• Support knowledge sharing and best-practice adoption across the team.

• Participate in Finance projects and other ad hoc initiatives as needed.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

• 3–5 years of experience in B2B Accounts Receivable and Collections.

• Strong understanding of the Order-to-Cash (O2C) process, including collections, billing, cash application, and dispute management.

• Experience managing high-volume customer portfolios and enterprise accounts preferred.

• Experience with invoicing and procurement platforms such as Ariba, Coupa, GEP, Oracle Supplier Portal, or similar systems.

• Advanced Microsoft Excel skills, including reporting, reconciliations, and data analysis.

• Experience with ERP systems such as Oracle, SAP, NetSuite, or similar platforms.

• Strong analytical, problem-solving, communication, and stakeholder management skills.

• Ability to manage multiple priorities while maintaining accuracy and attention to detail.

• Advanced English communication skills, both written and verbal.

• Flexible to work U.S. night shift or European mid-shift schedules as required.

• Amenable to working onsite at Ortigas Center, Pasig City four (4) days per week.

Finance Winning Behaviors

• Collaboratively Drive Results – Partner effectively across teams to achieve shared objectives.

• Focus on Process Improvement and Discipline – Continuously identify opportunities to optimize workflows while ensuring compliance and accuracy.

• Exhibit Critical Thinking and Intellectual Curiosity – Analyze complex issues, ask the right questions, and deliver innovative solutions.

• Efficient, Resourceful, and Resilient – Maintain high performance under pressure and adapt quickly to challenges.

• Practice Transparency – Communicate openly and honestly to build trust and credibility.