Ad Operations Specialist (US)

About Mod Op

Mod Op is a full-service advertising agency able to offer clients a full suite of solutions. Mod Op can offer you access to low-cost, high-quality health care options and a team of enthusiastic, collaborative and motivated coworkers who see career development and personal development as intertwined.

At Mod Op, we’re more than just an agency—we’re a team of forward-thinking professionals who are passionate about driving client success. We believe in fostering meaningful relationships, collaborating across disciplines, and delivering impactful solutions that help businesses grow. If you are a strategic thinker with a passion for building lasting client partnerships, we’d love to hear from you. Join us and be part of a company that values innovation, creativity, and excellence in everything we do.

About the role

Mod Op is seeking an Ad Operations Specialist to join our Audience Growth & Performance team. This hands-on role will manage campaign trafficking and operational workflows within publisher-side and supply-side advertising environments. The specialist will initially support a major cross-channel advertising engagement and will also provide executional support across other paid media accounts as capacity allows.

The ideal candidate is detail-oriented, technically capable, and comfortable owning campaigns from setup through completion. This person proactively identifies missing information, resolves delivery issues, and communicates clearly across client, agency, publisher, and internal teams.

What you'll do

• Execute and manage campaigns within publisher-side, supply-side, and ad-serving environments.

• Translate insertion orders, campaign instructions, and creative requirements into accurate trafficking setups.

• Manage creative assignment, flight dates, targeting, inventory, delivery settings, and campaign revisions.

• Own assigned campaigns from intake through QA, launch, monitoring, reconciliation, and completion.

• Perform detailed pre-launch and post-launch QA to ensure campaigns align with approved specifications.

• Monitor pacing and delivery, identify discrepancies, and troubleshoot creative, tracking, inventory, platform, and delivery issues.

• Support digital video and cross-channel advertising workflows, including Ad ID requirements where applicable.

• Assist with house inventory, unsold inventory, public service announcement, and makegood workflows as needed.

• Coordinate requirements and resolve dependencies across ad sales, media, creative, analytics, project management, agency, client, and platform teams.

• Maintain clear campaign documentation, status updates, naming conventions, and QA procedures.

• Provide hands-on trafficking, tagging, tracking QA, pacing, platform troubleshooting, and campaign support across additional Audience Growth & Performance accounts.

Success in this role means quickly learning client workflows and platforms, taking ownership of campaign execution, and independently managing trafficking, QA, launches, pacing, and troubleshooting. The ideal candidate proactively identifies risks, maintains clear communication on project status and dependencies, and becomes a trusted, reliable partner across the Audience Growth & Performance team.

Qualifications

• 3+ years of hands-on experience in digital ad operations, publisher operations, campaign trafficking, or campaign management.

• Experience executing campaigns within an ad server, publisher platform, SSP, or comparable advertising technology environment.

• Strong understanding of the campaign lifecycle, from order or IO through trafficking, QA, launch, monitoring, reconciliation, and completion.

• Experience managing digital video and/or cross-channel advertising campaigns.

• Demonstrated campaign QA and troubleshooting skills with exceptional attention to detail.

• Ability to interpret campaign instructions, creative specifications, trafficking requirements, and delivery goals.

• Strong organizational and task-management skills with the ability to manage multiple campaigns and deadlines.

• Clear written and verbal communication skills and the ability to work effectively with client, agency, publisher, and technical stakeholders.

Preferred Qualifications

• Hands-on FreeWheel experience strongly preferred.

• Publisher-side or supply-side advertising operations experience.

• Experience with television, CTV, OTT, VOD, streaming video, or other cross-channel video advertising.

• Familiarity with broadcast Ad ID workflows.

• Experience managing house inventory, unsold inventory, and/or PSA campaigns.

• Experience within a media company, publisher, MVPD, streaming provider, or ad-sales organization.

• Familiarity with Google Campaign Manager 360 or another major ad-serving platform.