Adjuster II Commercial P and C Claims

CopperPoint has an exciting opportunity for a Claims Adjuster II Commercial P&C to manage medium-exposure commercial auto and general liability claims. In this role, you'll apply your technical expertise, critical thinking, and sound judgment to navigate complex claim decisions and deliver effective outcomes. With significant autonomy and the opportunity to influence departmental best practices, you'll play an important role in protecting our insureds and delivering the exceptional expertise and service that set CopperPoint apart.

Job responsibilities:

• Proactively handle an inventory of 70-100 commercial automobile and general liability claims typically ranging from $50,000 to $500,000.
• Evaluate coverage, identify potential issues, and prepare coverage letters for supervisor review.
• Investigate liability and damages, determine case value, and set reserves within assigned authority level.
• Manage claims activities in Guidewire Claims Center.
• Provide prompt and professional responses to client and broker requests.
• Assess damages, negotiate settlements, and represent the company at mediations as needed.
• Identify and escalate emerging trends, subrogation opportunities, and systemic risks to internal business units.
• Direct and manage outside counsel, experts, and vendors, including review of invoices for accuracy and strategic oversight of litigation budgets.
• Mentor less-experienced adjusters and support staff.
• Participate in adjuster training, continuing education, and team roundtables.

Qualifications/Competencies:

• College degree and/or insurance designations (CPCU, AIC, ARM) strongly preferred. High school diploma required.
• 5+ years of experience adjusting casualty claims (auto liability, general liability) is preferred, though candidates with exceptional large-loss or specialized casualty experience may be considered.
• Proven track record handling litigated claims from pre-suit through trial.
• Commercial casualty experience strongly preferred.
• Experience with construction and trucking claims is preferred.
• Guidewire experience is helpful but not required.
• Intermediate knowledge of Microsoft 365 products.
• Ability to adapt and perform amidst fluctuating workloads, deadlines, priorities, interruptions, and changing business needs. Working in a professional office environment, including typical workplace noise and activity.
• Occasional travel for investigations, mediations, trials, and team-building events (estimated 5% annually).
• Strong negotiation and advocacy skills with the confidence to make independent, high-stakes decisions on coverage and settlements.
• Team-oriented approach with a commitment to mentoring junior staff and contributing to departmental excellence.
• Growth mindset with openness to feedback, continuing education, and evolving best practices in claims management.

Benefits:

• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
• We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistant Plan).
• Employees will accrue 0.0769 hours of Paid Time Off (PTO) per paid hour, which may total 20 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year.

Salary Range:

• $75,000.00 - $95,000.00 annually
• Compensation may vary depending on skills, experience, education, and geographical location.
• In addition to base salary, compensation may include an annual discretionary bonus.

Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded Line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, Alaska National Insurance Company, and other CopperPoint Insurance Entities.

CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in-kind contributions. We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contributions to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours.

CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, and vision and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement, and other education benefits and business casual dress. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status, or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug-free workplace.