Admin Officer (In-Home Aged Care)

About Sharesource:

We are a social enterprise dedicated to connecting global opportunities with talented individuals. Currently, we serve Australian clients and aim to empower businesses to thrive by accessing the talent they need worldwide. Our mission is to support individuals in achieving success in their careers while fostering a company culture that embodies our values.

https://www.sharesource.com.au/

What are we looking for?

We are looking for an organised and proactive Admin Officer to provide administrative and coordination support to Registered Nurses and the wider care team. This role involves assisting with client case management, budgeting, onboarding, service coordination, billing, and compliance documentation while maintaining accurate records and communicating with clients, families, carers, and associated providers. The ideal candidate is detail-oriented, adaptable, and able to manage competing priorities in a fast-paced environment.

What are you expected to do?

• Support Registered Nurses with active case management, including client screening, intake, assessments, care plan reviews, service coordination, monitoring, advocacy, and transition planning.
• Prepare and manage client budgets to maximise funding and support clients’ safety, health, and personal goals.
• Handle high-volume telephone, email, and online enquiries, including information requests, feedback, and complaints from clients, families, carers, and associated providers.
• Coordinate with clients, families, carers, referral sources, associated providers, head office staff, and internal teams.
• Assess client needs and support the onboarding process through to service delivery.
• Manage and redirect system shift notes to the appropriate recipients.
• Maintain accurate client records, documentation, and compliance requirements in Visual Care/CRM.
• Prepare and send invoices within required timeframes.
• Support billing, client expenses, statements, timesheets, and payroll administration.
• Provide rotating after-hours, weekend, and public holiday on-call support.
• Support associated provider onboarding, referrals, and compliance, ensuring service notes, reports, and delivery confirmations are accurately recorded in the relevant systems.
• Maintain documentation in accordance with organisational policies and legislative requirements.
• Manage competing priorities effectively in a fast-paced environment and work well under pressure.

You’ll be a great fit if:

• You have experience working as an Admin Officer in an Australian work environment, preferably in the home aged care or NDIS industry.
• You have strong organisational and time-management skills, with the ability to manage competing priorities.
• You have excellent written and verbal communication skills and can liaise professionally with clients, families, carers, and associated providers.
• You have strong attention to detail and can maintain accurate client records and compliance documentation.
• You are comfortable handling administrative tasks related to client budgets, billing, invoicing, and service coordination.
• You are proficient in Microsoft Office and comfortable learning systems such as Visual Care/CRM.
• You are adaptable, proactive, and comfortable working in a fast-paced environment.

What you gain beyond the role:

• Remote + Hybrid Flexibility: Enjoy the best of both worlds—collaborative office days when it counts, balanced with the freedom to work from home.
• Achieve Work-Life Balance and Flexibility: Work in an environment where you’re trusted and empowered to work independently, while still having the support you need to deliver your best. Here, flexibility isn’t just a perk—it’s how we help you perform at your best, without sacrificing life outside of work.
• Open Culture: Your voice matters, we encourage proactive communication and fresh ideas.
• Supportive Team: From your very first day to every career milestone, we’ve got your back—with long-term growth and projects you can truly thrive in.
• Learn and Grow: Training, coaching, and international opportunities to level up your skills and career
• Be part of a B-Corp company that puts people and planet first while creating meaningful impact.

Please note: This role is remote; however, we require candidates to be based locally in the Philippines. This is to support occasional onsite activities such as team events, client meetings, or equipment handover. Additionally, local residency is necessary for compliance with Philippines labor laws and employment regulations.

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Why work for Sharesource?

Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds, genders, ages, and personalities to live out our diverse culture and make a positive impact on the world!

Our 5 Values:

• Make a social impact: We balance our work for client teams and for society by constantly making a positive impact.
• Be proactive: We encourage brave thinking and continuous improvement, and drive change through action.
• Create value: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities.
• Be fair, open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.
• Add fun, passion and love: We prioritise fun and passion, fostering higher engagement and a positive can-do attitude.

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What to Expect in the Process?

• You’ll go through 3–4 interviews plus a possible assessment with our client partner. This includes an initial chat, a culture-fit interview, and 1–2 conversations with our awesome client. The whole process usually takes 1–2 weeks, but we’ll let you know if things need to move quicker.
• Our best advice? Be yourself and enjoy the conversations. We’ll keep you updated every step of the way, and you’re always welcome to reach out for updates anytime.
• If all goes well, we’ll complete reference checks and requirements quickly—so we can get that job offer to you without delay.

We would be grateful if you have these already:

1. Fit to Work/Health Card (Basic 5 employment medical tests)

2. NBI Clearance

3. Social IDs - PHIC, SSS, HDMF, TIN

4. Character references with contact info

At Sharesource, we believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.