Admin Support (Simpro Expert) (AO-14064)

Job Description This is a remote position. ABOUT ACCESS OFFSHORING: We specialise in providing Australian businesses with experience and qualified professionals based in the Philippines. Not only does our team of recruiters have extensive experience in sourcing and recruiting offshore talent, we also help Australian businesses implement best practice when it comes to building an offshore team. ABOUT THE CLIENT: Our Client is an Australian-based outsourcing and virtual assistance provider. The company specializes in delivering remote staffing solutions, administrative support, customer service, and business process outsourcing to help organizations streamline operations and reduce costs. JOB SUMMARY: We are seeking a proactive and detail-oriented Admin Support Officer to assist with the day-to-day administrative operations of a fast-paced security services business. This role is responsible for managing and organising incoming emails, supporting task coordination, maintaining accurate records, and assisting operational teams with daily priorities and workflow management. The ideal candidate is highly organised, adaptable, and confident working across multiple systems and communication channels. Experience with Simpro is highly regarded, while strong knowledge of Microsoft 365 applications including Outlook, Planner, and SharePoint is essential. This position suits someone with excellent communication skills, a strong willingness to learn, and the ability to think on their feet in a dynamic work environment. KEY RESPONSIBILITIES: Monitor and manage shared inboxes, including sorting, filing, forwarding, and responding to emails where appropriate. Create, assign, and track tasks from incoming emails using Microsoft Planner and internal workflows. Assist with maintaining organised electronic records and document management within SharePoint and company systems. Support daily operational coordination by liaising with team members regarding priorities, urgent requests, and task updates. Assist with job and workflow administration within Simpro, including updating records and maintaining accurate information. Escalate urgent matters or operational issues to the relevant team members promptly. Ensure all communications, documentation, and task records are accurate and up to date. Provide general administrative support to the wider operations team as required. Assist with process improvements and workflow efficiencies across administration and operations. Requirements SKILLS & QUALIFICATIONS: Previous experience in administration, customer support, coordination, or a similar support role. Basic knowledge or experience using Simpro is highly regarded. Strong working knowledge of Microsoft 365 applications, particularly Outlook, Planner, and SharePoint. Excellent written and verbal communication skills with the ability to communicate professionally across teams. Strong organisational skills with the ability to prioritise tasks and manage competing deadlines. High attention to detail and accuracy in handling emails, records, and task management. Ability to work in a fast-paced environment and adapt quickly to changing priorities. Strong problem-solving skills and the ability to think independently when managing day-to-day operational tasks. Willingness to learn new systems and processes quickly with support from the wider team. Ability to work both independently and collaboratively within a team environment. Experience in the security, trades, construction, or service-based industry is advantageous but not essential. Benefits Here at Access Offshoring, we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients. Access Offshoring is dedicated to supporting business owners and we need your help. Transforming the way businesses operate, we connect great businesses with amazing offshore talent. We recognize that we often get more done in our own designed workspace, so Access Offshoring offers a complete work from home model. Yep – that’s right, 100% work from home. But wait there’s more. Here are just some of our benefits: Work from Home Allowance HMO for you and a dependent 20 Days Annual Leave AND 5 Days Sick Leave Government Benefits and 13th Month Pay Computer Equipment Opportunities for growth Competitive Salary