Technology Support & Administration Assistant (AU Real Estate Experience Required)

We are seeking a detail-oriented Technology Support & Administration Assistant to support our Corporate Technology Department. The role focuses on coordinating support requests with software vendors, maintaining data quality across business systems, creating user training documentation and providing reporting and insights to help improve technology adoption and support outcomes across a network of real estate offices. Key Responsibilities: Manage and coordinate technology support requests with third-party software providers. Track support tickets and provide regular reporting on trends, recurring issues, response times, and user adoption challenges. Create and maintain Buxton-branded "How To" guides, user instructions, FAQs, and knowledge base content for business systems. Perform ongoing data cleansing, auditing, and maintenance within our Sales CRM. Assist with user account administration and general technology administration tasks. Provide ad hoc support to the Technology Team on projects, audits, system rollouts, and process improvement initiatives. Maintain documentation and ensure information remains accurate and up to date. Must-Have Experience: Box+Dice CRM (essential) Microsoft 365 (Outlook, Teams, Excel, Word, SharePoint) CRM administration and data management Reporting and dashboard preparation Knowledge base or documentation creation platforms Highly Desirable: RedHQ PropertyMe Real Time Agent Engage ListOnce CampaignAgent / AgentVendor ActivePipe Engage Inspect Real Estate (IRE) Inspection Express Monday.com Zapier or workflow automation tools Ideal Candidate Profile Previous experience supporting real estate, property or franchise-based businesses. Comfortable learning multiple software platforms quickly. Strong problem-solving and organisational skills. Proactive, responsive and customer-service focused. Able to identify trends and opportunities for process improvement from support and system data. Technical Requirements: Equipment is self-provided Computer: RAM: 8GB HDDISDD: 512 GB PU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest) Operating System: Windows 11 Home or Pro Power Backup: Power station, Powerbank, UPS, and etc. Extra Display: Secondary/External Monitor Audio & Video: Noise-Cancelling Headset + Web Cam Internet Speed: 40-50 Mbps minimum bandwidth speed for both Download and Uploads. Contractor Perks & Rewards: 20 Paid Time Off Referral Bonus - 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract) Annual Trip - connect with the broader Wingman community in person Dedicated Support Contact (CSM) - someone to help you succeed and stay connected Access to a Network = collaborate with follow contractors and onshore specialists Opportunities to Upskill - optional sessions, peer learning, and developmental pathways More Work, More Opportunity - potential for additional contracts, Statements of Work, or expanded workloads High-Impact Projects - work alongside top-tier Australian partners on meaningful assignments Flexibility First - deliver your work in your way, with full autonomy on how you achieve outcomes Advisory Support - HR, Tax, and setup guidance available to make contracting seamless 100% Work-From-Home Contracts - all engagements designed for remote delivery Pre-engagement requirements for Independent Contractors: BiR as you are a contractor (Required to submit any contributions required by the government.) NBI or Police Clearance Any Government-issued 10 Note: If you think you have the skills and experience we are looking for but are short on technical requirements, don’t hesitate to reach out to us to discuss the matter.