Administrative Assistant

Our client is an Australian-based business seeking a reliable and organised Administrative Assistant to support its day-to-day administrative and operational activities.

The role will focus on following up outstanding customer payments, maintaining accurate CRM records, communicating with customers, and providing general administrative support to ensure smooth business operations.

Key Responsibilities

• General Administration: Assist with data entry, document preparation, email correspondence, filing, and record management.

• Customer Communication: Handle routine customer enquiries professionally via phone and email.

• Operational Support: Coordinate schedules, track outstanding tasks, and assist with other day-to-day business activities.

• Debtor Follow-Ups: Contact customers via phone and email to follow up on outstanding invoices and payments.

• CRM Management: Maintain and update customer records, track follow-up activities, and ensure information is accurate and up to date.

• Reporting: Prepare basic reports and provide updates on outstanding payments, customer interactions, and administrative tasks.
  

Requirements

• At least 5+ years of experience in administration, office support, customer support, or a related role.

• Experience following up outstanding payments, invoices, or accounts receivable is highly desirable.

• Familiarity with CRM systems and maintaining customer records.

• Strong written and verbal English communication skills, particularly over the phone.

• Proficiency in Microsoft Office (excel, word and PowerPoint).

• Strong organisational skills, attention to detail, and ability to manage multiple tasks independently.

• Professional, confident, and comfortable making outbound customer calls.

• Reliable internet connection and a suitable home-based working environment.

Nice to Have

• Previous experience supporting Australian businesses or customers.

• Exposure to invoicing, debtor management, or basic bookkeeping.

• Experience using VoIP systems or cloud-based business phone platforms.

• Experience working in a small business environment and supporting multiple operational functions.

What We're Looking For

An organised, proactive, and dependable individual who is comfortable communicating with customers, following up outstanding payments, and taking ownership of routine administrative tasks. The ideal candidate is confident on the phone, detail-oriented, and capable of working independently with minimal supervision.