Administrative Assistant (Tickets)

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

A company with 30 years of experience managing Homeowners Associations in California. They focus on helping communities to grow with industry knowledge, technology, and people-oriented management.

We're looking for an Administrative Assistant to support the following activities:

• Receive architectural review applications through email and CRM.
• Review architectural review applications in the CRM.
• Gather additional information or documentation as needed.
• Constant and timely communication with homeowners to request additional documents, provide updates, and share the committee's answer.
• Constant and timely communication with the Architectural Review Committees to submit the applications, follow up on open cases, and obtain a status.

Work Schedule:

Monday to Friday

• During daylight saving: 10:00 a.m. to 6:00 p.m. CST MX
• Regular schedule: 11:00 a.m. to 7:00 p.m. CST MX

This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by yourself).

Benefits:

• Competitive Salary (According to experience)
• Law benefits
• Remote Work
• Work Stability
• Computer equipment
• Major medical insurance
• Christmas bonus of 30 days (Aguinaldo)

After the first 3 months, we add the following:

• Minor medical insurance (Clinic may vary according to your city).
• Life Insurance.
• Food vouchers (10% of the gross salary).
• Restaurant tickets.
• Saving fund (8% of the gross salary).

Minimum requirements:

MUST: Advanced English (Strong communication skills: writing and speaking).

• Associate’s degree in Administration, Service-related areas or experience at Customer Service Companies 2+ years.
• Tech-savvy.
• 2 years of experience working with end-to-end work orders or tickets.
• Above average customer service skills.