Administrative Director, Inpatient Clinical Operations, Supportive Oncology

Reporting to the Associate Vice President of Supportive Oncology, the Administrative Director of Inpatient Clinical Operations is responsible for administrative oversight of the adult-inpatient clinical service lines within the Department across all partner hospitals. The role oversees all clinical and business operations and ensures that they are exceptionally and seamlessly managed. This entails responsibility for developing and implementing strategic plans and clinical growth initiatives, serving as a liaison for Institute- and Department-wide issues, as well as fiscal and human-resources management. The role collaborates and communicates with others inside and outside the department about inpatient clinical and administrative operations and plays a key role in preparation for the opening of the Future Cancer Hospital.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities:

• Staffing and Personnel Management: Oversees clinical administrative staffing across inpatient service lines, ensuring appropriate levels and ongoing training; hires, trains, and develops administrative staff; conducts performance reviews and provides feedback; leads team meetings, addresses performance issues, and manages strategic projects with HR support as needed.

• Financial Oversight and Planning: Assesses productivity reports and reviews with Division Chiefs, Clinical Directors, and Department Leadership; manages and provides oversight of clinical expenses, departmental reimbursement, and invoices; tracks inpatient effort and maintains accurate clinical effort reports; monitors staffing metrics and advocates with Financial Planning.

• Continuous Process Improvement: Serves as primary point of contact in resolving any staff and care-delivery issues that arise; acts as key partner to all Clinical Directors across all inpatient service lines; collaborates and partners with site- and disease-specific leadership and operational teams regarding best practices in resource utilization and shares information with care teams; leads quality-improvement projects.

• Strategic Planning and Implementation: Develops and implements Inpatient Supportive Oncology model across all DFCI-inpatient locations; reviews all Clinical Statistics Reports and reports out to Department Leadership on annual clinical growth and alignment with Institutional goals; oversees and executes new programs and clinical initiatives as well as continuously reassesses and monitors existing clinical initiatives

• Clinical Operations: Oversees inpatient clinical operations, resource utilization, specialty programs and new service implementation; develops plans for resource efficiency and ensures satisfaction; communicates strategic initiatives and monitors clinical metrics for compliance; liaises with partner hospitals on joint programs and participates in quality-improvement projects; contributes subject-matter expertise in Epic clinical workflows.

• Administrative Operations: Oversees administrative operations in support of faculty and staff; establishes protocols and training for timely administrative support and appropriate communication workflows within and between divisions; ensures the seamless integration of clinical and non-clinical time for clinical faculty and staff; ensures standardization and timeliness of finance/budget-related workflows.

• Resource Utilization and Systems Management: Oversees clinical resource utilization and implements new clinical workflows; develops plans for the efficient utilization of existing resources, while ensuring patient and provider satisfaction; communicates and supports Divisions in all technical upgrades and system updates; drives the development and implementation of new technologies and workflows to improve the patient and staff experience.

• Supervisory Responsibilities: Directly supervises administrative staff.

Knowledge, Skills and Abilities:

• Excellent interpersonal and negotiation skills.
• Proactive, strategic thinker with the ability to effectively manage multiple priorities, build strong relationships across the Institute, and drive key initiatives forward while maintaining operational excellence.
• Excellent customer service skills.
• Extremely strong organizational skills.
• Detail oriented.
• Ability to maintain confidential/sensitive information.
• Ability to effectively prioritize tasks, motivate staff and achieve goals and objectives.
• Ability to accurately and concisely share information (both written and verbal) to diverse audiences.
• Demonstrated ability to coordinate, manage and balance complex projects and multiple priorities with competing deadlines.
• Proven ability to work effectively with all levels of the organization including faculty, clinical staff, and front desk personnel.
• Ability to work within a team setting and foster collaboration.
• Strong financial acumen.

Minimum Job Qualifications:

Bachelor's Degree in Business Administration, Healthcare Administration or related field required. Master's Degree in Business Administration, Public Health, Health Administration (MBA, MPH, MHA) preferred. 8 years of experience in clinical operations, hospital administration and/or program management, including 2 years' business/financial management and supervisory experience required. Inpatient operations experience preferred.

License/Certification/Registration Required:

None

Supervisory Responsibilities:

Yes

Patient Contact:

Yes

Special Working Conditions:

None

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

EEO Poster

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Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$133,300.00 - $161,300.00

Why work here?

With a career at Dana-Farber Cancer Institute, you play an important role in helping to fulfill our mission and ultimate goal: the eradication of cancer and related diseases. We are ranked as one of the nation's best midsize employers and offer exciting jobs and careers to match your skills, interests, and passions.

About Us

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.