Administrative Manager, Education Administration

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview

Reporting to the Assistant Director of Education Administration, this role supports the Department of Surgery Education Office by supporting the day-to day operations and supervising select Education Office staff. The Administrative Manager leads department-wide projects across the Education and Inclusive Excellence missions and partners closely with physician leaders to advance key programs and initiatives.

Key Roles and Responsibilities:

• Supervises daily staff operations, including performance management, evaluations, workforce planning, recruitment, onboarding, time and attendance, training, and mentoring.

• Establishes and implements operational goals, objectives, practices, procedures, workflows, and processes.

• Leads the execution and ongoing implementation of education programs and initiatives in collaboration with the Assistant Director of Education, Vice Chairs, and other physician leaders.

• Manages key initiatives, including the Advanced Surgical Anatomy Elective, Collaborative Excellence Residency Candidate Webinar, and Visiting Student Scholarship to Enhance Access to Health Care Careers Program.

• Oversee performance metrics and data reporting for the Education Office, including residency application data and other training program key performance indicators.

• Manages stakeholder expectations and identifies, escalates, and helps resolve issues and risks.

• Develops communication systems that support effective information sharing among the Education Office, leadership and trainees.

• Ensures compliance with standard policies and procedures.

• Escalates administrative and operational issues or concerns to the Assistant Director, Education Administration.

• Provides coverage for Assistant Director, Education Office responsibilities as needed.

• Performs other duties as assigned.

Required Skills and Abilities

1. Demonstrated experience as leader/supervisor able to manage daily team operations and foster strong commitment and performance in a fast-paced environment.

2. Ability to prioritize and complete projects with strong attention to detail, minimal supervision, and within established deadlines.

3. Strong organizational, planning, decision-making, and problem-solving skills, including the ability to define issues, evaluate options, develop action plans, and assess outcomes. Decisive, hands-on team player.

4. Ability to manage time and resources, monitor progress, adjust priorities, and respond proactively to changing business needs. Proven experience managing budgets and reviewing expenses.

5. Excellent written and verbal communication skills, with the ability to adapt messaging and negotiate effectively with individuals at all levels of the university.

Preferred Skills and Abilities

1. Proven experience with residency, fellowship, or other training programs.

Principal Responsibilities

1. Assumes primary responsibility for a program, service, activity, operation or function in an assigned area. Develops objectives, practice and procedure and identifies resources to ensure accomplishment of operational goals. 2. Coordinates day-to-day operations in order to achieve designated goals. Ensures effective management and leads the development and implementation of best practices. 3. Designs and implements quality control metrics to identify areas of risk. Analyzes, recommends, and implements strategic solutions to minimize risk. 4. Develops a variety of complex report and other written materials. 5. Provides guidance to and collaboration with internal and external partners as necessary. 6. Develops, oversees and monitors budgets. 7. Develops and maintains specialized training. 8. Performs other duties as assigned.

Required Education and Experience

Bachelor’s Degree in related field and three years of related experience or an equivalent combination of education and experience.

Job Posting Date

Job Category

Bargaining Unit

Compensation Grade

Compensation Grade Profile

Salary Range

Benefits

Yale Benefits

Time Type

Duration Type

Work Model

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.

Why Choose Yale?

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community—eligible for opportunities through the New Haven Hiring Initiative—or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcomed. Discover your opportunities at Yale.