Administrative & Marketing Support Specialist (AB)

Position: Administrative & Marketing Support Specialist Location: Remote | Full-Time We are looking for a proactive and organized Administrative & Marketing Support Specialist to provide customer-facing support, marketing assistance, and operational support for a growing service-based business. Key Responsibilities Phone & Customer Communication Answer incoming calls professionally and promptly Handle client inquiries and provide excellent customer service Assist with virtual interviews and other client-facing communications as needed Marketing Support Manage consistent social media posting and engagement Execute and monitor email marketing campaigns using Mailchimp and Zapier Support ongoing marketing initiatives and promotional activities Maintain marketing schedules and ensure campaign consistency Administrative & Operational Support Assist with CRM management and data updates Handle general administrative and back-office tasks Support daily operations and help keep internal processes organized Free up leadership to focus on client relationships and business growth SOP & Process Documentation Review, organize, and improve existing SOPs Create clear process documentation, checklists, and training materials Utilize Loom recordings, training videos, and other resources to document workflows Identify gaps in procedures and recommend process improvements Qualifications Excellent verbal and written English communication skills Strong customer service and phone-handling experience Experience with CRM systems and administrative support Familiarity with Mailchimp, Zapier, Loom, or similar tools Highly organized with strong attention to detail Ability to work independently and take initiative Process-oriented with strong follow-through and accountability What We're Looking For Reliable and consistent professional who takes ownership of tasks Strong communicator who can confidently interact with clients Quick learner who can adapt to existing systems and processes Someone who values organization, efficiency, and continuous improvement Success in This Role Consistent client communication and follow-up Reliable execution of marketing activities Well-documented and organized SOPs and processes Reduced administrative workload for leadership Improved operational efficiency and follow-through across the business