CROSSOVER COMMUNITY IMPACT (CCI)
Job Title
: Administrative Specialist
Reports to:
Director of Operations
Status and Compensation
: Full-time or part-time employee with compensation between $16.30/hr-$20.29/hr based on the Crossover Salary Schedule.
Position Summary
: The Administrative Specialist is responsible for screening visitors during school hours for proper entry into the community center, greeting members, students and guests in a friendly and professional manner, answering/transferring phone calls & questions, solving issues, assisting in membership enrollments and performing administrative duties as needed.
Minimum Qualifications/Job Requirements:
Resident or willing to move to north Tulsa (if employed full-time).
Familiarity and appreciation for the vision and mission of Crossover Community Impact (CCI).
Familiarity with the population and community served by CCI.
Displays a strong personal faith in Jesus Christ that can impact his/her customers.
Knowledgeable regarding the programs and services available at the community center.
Highly motivated, well-organized, and detail-oriented and able to manage multiple responsibilities in a fast-paced environment, while maintaining a high degree of professionalism.
Good communication skills and the ability to work well with others and independently.
Knowledge and implementation of relevant technology (including the membership tracking system).
Capable of meeting the physical and mental demands of the position, including prolonged periods of sitting, standing and guiding community members through the facility. .
Current CPR/AED/First Aid Certification.
Member in good standing of a church whose statement of faith is in alignment with Crossover Bible Church’s statement of faith.
Essential Functions:
Works in a way that fulfills the church-based mission of CCI which includes seeing “our community restored through making disciples while loving and serving our neighbors.”
Kindly and professionally screen individuals prior to their entry of the facility for security purposes during school hours.
Provides outstanding customer service
using members name,
establishes and maintains professional relationships with staff
and encourages participation in community center programming.
Handles front desk activities including answering phones, taking messages, transferring calls and checking-in members.
Ensures the front desk is clean, maintained and organized at all times.
Enrolls new members in the membership tracking system, processes dues and monthly membership fees, and collects fees for guests.
Explains and enforces safety rules, regulations and policies governing the use of the community center.
Takes prospective members on tours of the facility
Ability to respond quickly and appropriately to emergency situations
Responsible for performing other duties as required to assist CCI in achieving its mission.
Organizational Planning and Management
Participates in regular organizational and departmental meetings, training and workshops.
Record and report statistical information related to community center memberships.
Represent and promote Crossover’s programming.