Administrative Support Specialist (Remote)

Are you an organized and proactive individual who thrives on supporting educational initiatives? Join STEAMHouse, an innovative education hub dedicated to equipping Jamaican youth with the skills of tomorrow. We're seeking an Administrative Support Specialist to play a pivotal role in ensuring the seamless operation of our instruction and sales teams. Embark on a journey where your attention to detail and organizational prowess will contribute to the success of our dynamic learning environment. Responsibilities As an Administrative Support Specialist at STEAMHouse, you will be the backbone of our operations, facilitating both instructional and sales processes. Your role involves: 1. Instructional Support - Collaborate with instructional team to coordinate class schedules, materials, and resources - Assist in the preparation and distribution of learning materials to instructors and participants - Liaise with instructors and participants to ensure a smooth learning experience - Maintain organized records of instructional activities and feedback 2. Sales Coordination - Assist the sales team in managing inquiries, scheduling consultations, and processing registrations - Maintain accurate and up-to-date records of sales leads, prospects, and customer interactions - Generate reports to track sales performance and provide insights to the sales team 3. Logistics and Coordination - Coordinate logistics for workshops, classes, and events, ensuring all necessary resources are available - Communicate with participants regarding schedules, requirements, and any changes - Collaborate with internal teams to ensure timely delivery of course materials 4. Communication and Outreach - Draft and edit communications, including emails, newsletters, and promotional materials - Assist in managing social media platforms and online presence to promote STEAMHouse programs - Respond to inquiries from potential participants, parents, and partners 5. Administrative Efficiency - Manage administrative tasks, including data entry, filing, and maintaining organized records - Assist in the preparation of reports, presentations, and documents for internal and external use - Support in organizing meetings, workshops, and events, including scheduling and logistics Qualifications To excel in this role, you should possess the following qualities: - Strong organizational skills and attention to detail - Effective communication and interpersonal abilities - Proficiency in Google Suite, including Gmail, Google Docs, Sheets, and Drive - Experience with CRM systems and utilizing project management tools like ClickUp & Notion - Ability to develop and follow Standard Operating Procedures (SOPs) - Process-oriented mindset with the ability to streamline and improve workflows - Ability to multitask and manage priorities in a fast-paced environment - Customer-focused mindset and a willingness to go the extra mile Benefits As a valued member of the STEAMHouse team, you will enjoy: - A collaborative and innovative work environment - Opportunities for skill development and professional growth - The chance to contribute to the advancement of education and innovation STEAMHouse is an education hub dedicated to preparing future-ready Jamaicans for the world of work. Join us in empowering the next generation of Jamaican innovators through efficient administrative support. Let's create a fail-safe environment where learners are free to explore, make mistakes while engaging in inquiry-based learning-all designed to promote creative problem solving and technology skills.