Administrator (GHES Outpatients)

Date: 5 Aug 2026 Job Location: This is a Gloucestershire County Council job. Job Title: Administrator (GHES Outpatients) Job Location: Hospital Educ Serv Outpatient Team Base Salary: £26,403 - £27,694 per annum Hours per Week: 37.00 Contract Type: Permanent Closing Date: 30/08/2026 Job Requisition Number: 14666 This post is not open to job share About the role Gloucestershire Hospital Education Service is looking to appoint a dynamic, efficient and motivated Administrator to join our existing support team. From September we will be operating from 2 sites - one in Cheltenham and one in Gloucester. In the initial phase we may have to ask our Admin Team to work from both sites to cover reception whilst we establish a new working pattern for the team. We would expect any candidate to have a preference for venue, but asking that initially the new member would be prepared to work from both venues when required. The role involves working with our whole team, students, parents and other professionals associated with our students. Working Monday to Friday, approx.8:00am to 4:00pm for 39 weeks per annum, (term time plus In-service days) 37 hours per week. The successful candidate will have excellent customer service skills, with the ability to communicate effectively and to develop positive relationships with the wider school community. About Us This is a fantastic opportunity to join the hospital education team. You can be confident of joining a highly professional, passionate, supportive and very experienced team of teachers, pastoral and administrative team working tirelessly to ensure the best outcomes can be achieved for every individual despite the health barriers they may be facing. About You We are looking for someone who is: Welcoming, polite with a positive outlook. An excellent communicator, both verbally and in writing. Has a professional telephone manner and is confident on the phone. Has excellent administrative and ICT skills. Knowledge of SIMS would be beneficial; however, training will be provided. Is able to manage and prioritise own workload. Has the ability to multi-task with great attention to detail and accuracy. Understands the importance of confidentiality regarding the nature of the work and act with integrity, high levels of tact and discretion. Is well-organised, flexible, calm and resilient. Has the ability to relate well to children and adults. Works constructively as part of a team, with an understanding of school roles and responsibilities. Ideally you will have worked in an educational setting, but we will provide training for anyone who hasn't. About GCC: Other Essentials GHES is a service within Gloucestershire County Council (GCC) so employment with us is through them. Hybrid working arrangements are available for this role, giving the administrative team the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working. For all your hard work, you will receive the following: • Flexible and agile working opportunities • Family friendly employer offering benefits to help support you and your family • Career development and qualification opportunities • Supportive and positive working environment with regular, robust supervision • Local Government Pension Scheme (LGPS) • Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone. • An in-house Occupational Health service • Employee discount scheme • Cycle to Work scheme • Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply) • Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. To find out more Visit our website www.gloucestershire.gov.uk/ghes Further details and the job description can be found in the attached documents. If you would like to speak to Beth Warren, Head of Service, or Karen Harris, Office Manager, for an informal conversation please contact us on 01242 532363 or email [email protected] GHES is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All appointments will be subject to satisfactory references, and enhanced DBS check and the Right to work in the UK. When filling in the application form it is really important to not only state your experience but to explain why you are choosing to apply to work at GHES in particular and why you feel you are the best candidate. Ensure you include relevant experience that would support your application for working within an alternative provision working environment, and cross-phase. We will not accept CVs so please do not add this to your application when applying through the GCC vacancy website. Additional Information To access the Job Profile for this role, please follow the link below:- Administrator - Job Profile Information for GHES The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer. Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.