Admissions Coordinator- Detox Center (Hybrid 2nd Shift)

Admissions Coordinator - Detox Center (Hybrid 2nd Shift) Location: Philadelphia, PA, 19101 Date Posted: August 7, 2026 Schedule: Full-Time | Tuesday–Saturday | 3:30 PM–11:30 PM Hybrid Role: 2 days in office in Berwyn, PA Position Overview We are seeking an experienced and compassionate Admissions Coordinator to join our team. This individual will serve as the first point of contact for prospective patients, families, and referral sources, guiding them through the admissions process with professionalism, empathy, and efficiency. The ideal candidate will have prior admissions experience within the behavioral health, substance use disorder (SUD), or treatment center setting. Candidates with strong customer service skills, insurance verification experience, call center backgrounds, and proficiency using CRM systems such as Salesforce are highly encouraged to apply. Key Responsibilities Answer incoming calls from prospective patients, families, referral sources, and healthcare professionals. Conduct initial admissions screenings and gather necessary clinical and demographic information. Coordinate the admissions process from initial inquiry through admission. Verify insurance benefits and communicate coverage information accurately. Document all interactions thoroughly and accurately within Salesforce or other CRM platforms. Collaborate with clinical, nursing, and operations teams to ensure timely admissions. Maintain accurate records while adhering to HIPAA and confidentiality standards. Provide exceptional customer service during what is often a stressful time for patients and families. Follow up with referral sources and prospective patients as appropriate. Meet established response time and documentation expectations. Qualifications Required Previous admissions experience in a behavioral health, substance use disorder, or healthcare treatment setting. Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask in a fast-paced environment. High level of professionalism, compassion, and attention to detail. Proficiency with Microsoft Office and general computer applications. Preferred Experience in a treatment center admissions department. Prior call center or high-volume inbound phone experience. Insurance verification and benefits authorization experience. Experience using Salesforce or another CRM platform. Knowledge of behavioral health and/or substance use disorder treatment services. What We're Looking For We're seeking someone who thrives in a fast-paced admissions environment, communicates with empathy, and can confidently manage multiple priorities while ensuring every prospective patient receives exceptional service. The ideal candidate is organized, technologically proficient, and understands the importance of timely, accurate admissions coordination. If you're passionate about helping individuals access life-changing treatment and have the experience to excel in a high-volume admissions environment, we'd love to hear from you. Application Questions Do you have experience with Admissions/Call center in the Substance Abuse/Behavioral Health space? Are you willing to come into the office 2 days a week? Experience Salesforce: 1 year (Required) Benefit Verification: 1 year (Required) Substance Abuse/Behavioral Health Admissions: 1 year (Preferred) Location Berwyn, PA 19312 (Preferred) Work Location: Hybrid remote in Berwyn, PA 19312