ADMS Solutions & Support Team Leader

Job Description Summary

Job Description

ADMS Solutions & Support Team Leader

Location: Hybrid / Remote (Europe)

Powering the grid requires unwavering reliability. As a Solutions & Support Team Leader for our Advanced Distribution Management System (ADMS) software, you guide a technical support team modernizing power systems into smarter, cleaner energy networks. By combining real-time operational data, network modeling, and collaborative service delivery, you ensure utilities manage grid complexity and maintain resilient operations.

You are a collaborative technical leader who excels at aligning team capabilities, resolving critical system issues, and partnering with utility customers to deliver reliable software solutions.

Key Responsibilities

• Lead daily support operations for Advanced Distribution Management Systems (ADMS), allocating work and balancing priorities to meet service level agreements (SLAs).
• Coach and mentor team members, providing technical guidance and promoting knowledge sharing across global support teams.
• Drive team accountability for incident resolution, case quality, and effective communication with utility customers and cross-functional partners.
• Coordinate complex escalations, perform root cause analysis, and lead continuous service improvement initiatives aligned with Information Technology Infrastructure Library (ITIL) practices.
• Partner with technical account managers to deliver stakeholder reports on high-priority incidents and participate in customer service reviews.
• Contribute to solution implementations by designing network data models and resolving Level 2 (L2) and Level 3 (L3) application issues.

Qualifications

Required:

• Enterprise application support experience and database management proficiency using Structured Query Language (SQL) and spatial data concepts.
• Working knowledge of Application Programming Interfaces (APIs), web services, and Linux and Windows operating systems.
• Demonstrated experience leading or guiding technical teams within ITIL-aligned support environments.
• Strong written and verbal communication skills to present technical concepts to diverse stakeholders and manage customer escalations.

Preferred:

• Experience with ADMS platforms (such as Reliance Series 6).
• Familiarity with Feature Manipulation Engine (FME) or Common Information Model (CIM) data modeling.
• Cloud platform experience across Amazon Web Services (AWS), Azure, or Google Cloud.

A formal education and subsequent Bachelor's degree in Electrical Engineering, Computer Science, or a related field is nice to have, but we are most interested in your total experience and professional achievements.

GE Vernova employees rise to the challenge of building a world that works, supported by competitive benefits and continuous career growth opportunities.

Additional Information

About Us

Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it.

If we want our energy future to be different…we must be different.

Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.

Together, we have The Energy to Change the World. www.gevernova.com