Adoption Project Manager

About Us Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised a total of $83M with support from top-notch venture capital firms and more than 18 strategic investors—industry leaders in construction, building products manufacturing, and distribution. Higharc is seeking an Adoption Project Manager to bring execution discipline to complex customer adoption programs. This role is responsible for making customer delivery organized, visible, sequenced, and actively managed from kickoff through launch and ongoing adoption milestones. What You’ll Do Higharc implementations are multi-workstream programs spanning teams across Higharc and our customers. As the Adoption Project Manager, you own the project operating system for assigned programs and serve as the execution backbone that keeps delivery on track. Expect to: Own and maintain the integrated project plan across Higharc and customer workflows. Coordinate across program workstreams including plan and option configuration, estimating and purchasing, sales readiness, integrations, training and launch. Maintain a clear, current view of project health and escalate stalled decisions, critical path risks, and cross-workstream dependencies before they become customer problems. Identify and escalate stalled decisions, critical path risks, and cross-workstream dependencies before they become customer problems. Own launch readiness visibility and ensure readiness criteria are tracked, current, and clearly communicated. Improve Adoption project management standards through templates, playbooks, and reusable delivery artifacts grounded in real account work. Collaborate with customer stakeholders, technical leadership, and Client Strategy teams to execute complex statements of work and onboarding strategies. About You You’re a high-agency project operator who creates clarity in programs that drive results. You bring order to complex, multi-stakeholder work without losing momentum when the plan needs to adapt. You’re the constant: the person who documents, aligns, and navigates forward. You have: 5+ years of experience in customer-facing project management, implementation management, technical program management, professional services, SaaS delivery, or complex business transformation programs. Experience managing complex, multi-workstream programs across cross-functional teams Strong project controls discipline: project plans, RAID logs, decision logs, dependency tracking, critical path management, and status reporting. Strong written and verbal communication skills Proven ability to hold internal and external stakeholders accountable to owners, dates, and commitments Proficiency with project management tools: ClickUp (preferred), Smartsheet, Asana, Monday.com , Jira, Notion, or equivalent Willingness to travel to client sites and company events up to 30% of the time. A major plus if you also bring: Experience in enterprise SaaS implementation or professional services within the AEC industry. Background in residential construction, construction project management, construction technology, architecture, purchasing, estimating, ERP integrations, or business transformation. Experience building delivery artifacts, playbooks or implementation materials designed to scale across teams or customer programs. PMP, PMI-ACP, CSM, or similar certification. Working at Higharc Higharc has been remote first since our founding in 2018. We offer flexible hours so you can do your best work without missing out on life. Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company. Personal healthiness is an important value for us- we provide comprehensive medical, dental, and vision coverage, with unlimited PTO, and meaningful maternity/paternity leave to all U.S based employees that are full-time. You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K. Haven't worked remotely before? We provide a stipend to create the ideal home office.