Advisor Industrial Relations

Advisor Industrial Relations

Clerk Grade: 07/08
Employment Type: Temporary up to 12 months with possibility of extension, and creation of Talent Pool, Full-time 35 hours per week
Location: Parramatta, Gosford or Haymarket. Hybrid working arrangements including office attendance and travel required between these locations
Salary Range: $116,981 - $129,492 + super
People Services, People & Culture, Department of Customer Service

About the Opportunity:

The People & Culture (P&C) Division at the Department of Customer Service, has an exciting opportunity for an Advisor Industrial Relations to join our high-performing and progressive People Services team.

As part of a high performing centre of expertise, you will work with a Senior Advisor in Industrial Relations to provide high-quality industrial advice and representation.

Day to day activities include interpretation of industrial instruments, research on emerging case law and legislative reform, and advocacy on behalf of the Department. You will also provide tactical and operational advice on industrial relations issues and liaise with union staff.

This is an opportunity to develop your advocacy skills in the IRC and other employment jurisdictions, including preparing and filing relevant documents with courts and commissions, providing instructions to engaged legal representatives or supporting the Department’s advocates.

About You:  

To be successful in this role you will possess a great blend of skills, including: 

• Knowledge and understanding of applicable industrial and employment law, with experience in managing workplace complaints, conflict resolution, disciplinary matters, including representations in the Industrial Relations Commission or Fair Work Commission.
• Experience in research and analysis to develop input to the identification, design, and development of industrial relations services.
• A relevant degree or equivalent experience in Industrial Relations, Law majoring in Industrial and or Employment or a related field.
• Strong analytical skills, enabling you to interpret complex industrial relations issues effectively.
• Excel in communication and interpersonal skills, fostering relationships with stakeholders at all levels including external stakeholders such as union associations.
• Experience in the implementation of industrial relations frameworks.
• Experience with continuous improvement activities to deliver business outcomes.

About us

The Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make the Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Looking for more information about the role?

Why not reach out to Kate David, Senior Advisor Industrial Relations by emailing kate.david@customerservicensw.gov.au to learn more about this incredible opportunity.

Your application should include an up-to-date CV and cover letter which clearly details your relevant skills, experience to this position, and the response to the below targeted question. Your cover letter should also include your response to the below targeted question.

Targeted Question:

"Tell us about a time that you resolved a difficult industrial matter. What steps did you take to resolve the dispute?”

Salary Grade 07/08, with the base salary for this role starting at $116,981 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Click here to view our approach on the use of AI in recruitment.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Friday, November 6th, 2026 at 11:59 pm.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

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Information on adjustments available for the recruitment process