Affiliate Payment Ops Specialist II

About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts Who You Are: Highlevel is looking for a detail-oriented and people-first Affiliate Payment Ops Specialist II. Reporting to the Accounts Payable Manager, you'll be the operational backbone of our referral and endorsements programs — making sure affiliates and endorsers are paid accurately, records are maintained meticulously, and every partner feels supported. This is a great opportunity for someone early in their career who is eager to develop expertise in SaaS partnerships, financial operations, and affiliate marketing. What You’ll Be Doing: Affiliates Program Develop a thorough working knowledge of the commissions structure and apply it consistently across all affiliate activity Monitor and maintain affiliate records within the referral program platform, including upgrade tier tracking, referral link assignments, and account tagging Validate commission calculations on a regular basis to for accuracy before payouts are processed Process weekly commission payouts in a timely and accurate manner, flagging discrepancies for resolution Maintain organized affiliate payment and tax records in compliance with company policies and regulatory requirements Prepare and issue year-end 1099 forms to applicable affiliates Serve as the primary point of contact for affiliate inquiries, managing a high-volume inbox with professionalism, accuracy, and a consistent response standard Serve as the primary point of contact for the Affiliate department, managing communications and manual requests, escalating complex cases as needed Identify patterns in affiliate questions or issues and proactively surface process improvement opportunities to leadership Endorsements Program Administer endorsement payouts, confirming agreements are accurately reflected in payment records and disbursements are processed on schedule Track and reconcile endorsement payment terms, deliverables, and payout milestones in coordination with relevant stakeholders Directly enter and manage endorsement invoices in the AP system, securing comprehensive documentation and accurate coding to guarantee timely cross-departmental submission and absolute audit readiness Collaborate with the accounting team to maintain and update the endorsements tracker, confirming accuracy and completeness for the marketing team's visibility Serve as the operational link between the Marketing department and accounting on all endorsement-related payment activity What You’ll Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience/Education/Certifications Required: Bachelor's degree in Accounting, Finance, or related field required. Minimum of 2 years in a front-facing role, preferably in Affiliate operations or Accounts Payable Hands-on experience with referral program tracking software, such as FirstPromoter Experience with global payout platforms and methods General understanding of Accounts Payable processes, including vendor onboarding and tax documentation Experience with working with data in Excel and Google Sheets A customer-first mindset with strong written and verbal communication skills EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. 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