Affinity Programs Student Assistant

Affinity Programs Student Assistant

This position will perform varied tasks in support of the success of Sun Devil Rewards, a program within the Alumni Engagement team with ASU Enterprise Partners (ASUEP). Sun Devil Rewards is Arizona State University’s mobile engagement and loyalty app for students, alumni, and other audiences.

This position will report to the Senior Coordinator of Sun Devil Rewards and will work 15-25 hours per week during the fall and spring semester with extended hours during the summer, spring, and winter breaks.

What You'll Do:

• Responsible for catalog management; including but not limited to the processing, coordination, distribution, and redemption of rewards, on-site inspection of inventory, and preparing and maintaining weekly excel files and reports for internal processing and accurate tracking per established protocols
• Fulfills experiential rewards via logistical planning with unit offering the experience
• Creates reward descriptions using ASU Brand Standards and reward images using Canva
• Assists with creating promotional materials using Canva
• Facilitate quarterly decks summarizing program highlights, reward highlights and other campaign results
• Answers customer service inquiries and feedback pertaining to the program, fulfillment, and technical issues using Salesforce Service Cloud and Sun Devil Rewards social media channels
• Monitors customer outreach identifying frequently asked questions (FAQs); develops boilerplate language to address FAQs efficiently
• Performs daily quality assurance checks; immediately reports malfunction or bugs via Jira
• Schedules in-app content via content management system and push notifications
• Assists with promotional activities at various university events
• Documents processes and updates documentation as needed
• Participates in on-campus events and special projects as needed
• Other duties as assigned

What You'll Need:

• Willingness to learn and ability to work well with others
• Comfort with digital environments and digital experiences
• Collaborative style, combined with the ability and desire to work in a team-based environment
• Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information
• Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone
• Ability to work both independently and as part of a team
• Problem solver who can take initiative and set priorities while being flexible
• Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies
• Ability to represent the institution well
• An advocate’s belief in the vision of ASU as the New American University
• High attention to detail and thoroughness in completing assigned duties
• Highly organized and able to handle multiple projects
• Adept at navigating complex environments with evolving priorities and communication plans

Relevant Qualifications:

• A current student pursuing a degree in Business, Marketing, Communications, Entrepreneurship, Social Sciences, or related field
• Prior customer service experience

Preferred Education and Experience:

• Content management systems experience

Preferred Skills and Abilities:

• Knowledge of Sun Devil Rewards, Salesforce Service Cloud, FedEx Shipping/Returns, Google Docs, MS Outlook, Word, and Excel

Benefits:

• Hybrid work schedule. We work from home on Mondays and Fridays!
• $30 bi-weekly cell phone reimbursement
• Hands-on experience in a professional environment
• Professional development plans
• Opportunity to network with ASUEP leaders and other ASU students
• Access to LinkedIn Learning and their 8,000+ courses
• Professional skills workshops

At ASU Enterprise Partners:

ASU Enterprise Partners is a nonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend Arizona State University’s reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty.

ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to its affiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, Human Resources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions. 

At ASU Enterprise Partners

We serve

ASU and one another with integrity, trust and compassion

We engage

step up, own it, collaborate

We innovate.

continuously, fearlessly, make decisions and take risks

We care

that everyone feels respected and valued for who they are

ASU Enterprise Partners is an Equal Opportunity Employer

About Us

Who we are:

Arizona State University has developed a new model for the American Research University creating an institution that is committed to excellence, access and impact.

ASU measures itself by those it includes and how they succeed, not by those it excludes. ASU pursues research that contributes to the public good and assumes major responsibility for the economic, social and cultural vitality of the communities that surround it.

In order to become that model for the New American University, ASU has undergone some radical changes over the last few years. Like many universities, it has added new buildings, hired new faculty and brought in new students. But, unlike many of its peers, ASU has also undertaken a massive reorganization of the institution. ASU has torn down walls between disciplines and encouraged collaboration among diverse units. ASU has altered the trajectory of the university and reevaluated the role that universities play in society, in the economy and in education at all levels. It has changed the relationship between ASU and the State of Arizona.

ASU Enterprise Partners is a nonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend Arizona State University’s reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty.

ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to its affiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, Human Resources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions. 

Affiliates:

• The ASU Foundation for a New American University (ASUF) fosters partnerships between ASU and like-minded individuals, corporations and foundations who believe in ASU’s mission and provide resources for ASU to manifest its charter into meaningful impact.
• The ASU Outreach Hub is a nonprofit organization that supports the outreach and transactional needs of the ASU public enterprise through marketing and engagement solutions that advance the university and strengthen its brand. It specializes in paid media outreach, data-driven insights and outreach to alumni, donors and targeted corporations.
• ASURE is a nonprofit applied research and development lab component of ASU's public enterprise that partners with faculty across disciplines to extend ASU's reach and impact for national security innovation.
• NEWSWELL is a nonprofit organization dedicated to supporting and strengthening local news outlets. NEWSWELL is part of the ASU Media Enterprise at ASU.
• Skysong Innovations is ASU’s exclusive technology transfer and intellectual property management company responsible for the rapid and wide dissemination of ASU’s discoveries and inventions into the marketplace for the public good.  
• University Realty receives, cultivates, advances and monetizes commercial and residential real estate to support the mission of Arizona State University. The goal of each and every transaction is to bring more resources and more revenue to the table for education.

Additionally, ASU Enterprise Partners operates ASU RealmSpark, which acts as the venture capital arm of ASU and invests in charter-aligned sectors. It finds the best technology on the market and brings it to the university. It also sources the most promising ASU-affiliated companies and brings them to market.

ASU Enterprise Partners employs a diverse team engaged in meaningful work, including fundraisers, designers, scholars, financial wizards, filmmakers, inventors, entrepreneurs and volunteers. Each member brings a different perspective to our vision, yet we share a mission to advance the most innovative university in the country.

Advance your career, too. Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest. Roles often shift as passions are discovered.

Employees and eligible dependents enjoy a comprehensive benefits package, including medical, dental and vision insurance; a 401(k) plan; and significant tuition reductions. Details about our comprehensive benefits are available here.