After-Sales Quality Engineer

Overview

Expleo is a global engineering, technology, and consulting service provider that partners with leading organizations to guide them through their business transformation, helping them achieve operational excellence and future-proof their businesses.

Expleo benefits from more than 50 years of experience developing complex products in automotive and aerospace, optimizing manufacturing processes, and ensuring the quality of information systems. Leveraging its deep sector knowledge and wide-ranging expertise in fields including AI engineering, digitalization, automation, cybersecurity and data science, the group’s mission is to fast-track innovation through each step of the value chain.

With a worldwide presence in 30 countries, our global footprint includes excellence centers around the world, including Romania since 1994.

Responsibilities

• Manage and drive resolution of Customer Quality Issues (LUP QC).
• Provide technical support and expertise to the After-Sales Network for quality-related concerns.
• Support Recall Campaigns (OTS) and contribute to corrective action implementation.
• Create and validate technical documentation in line with client's standards.
• Verify technical solutions through vehicle testing and validation activities.
• Coordinate cross-functional teams to ensure spare parts availability and effective deployment of solutions.
• Maintain and enhance the After-Sales Technical Knowledge Base.
• Support new vehicle and component launches (OLV/OLO) while driving continuous improvement initiatives.

Qualifications

• Bachelor's degree in Automotive, Mechanical, Electrical Engineering or a related technical field.
• Minimum 3 years of experience in After-Sales, Technical Support, Field Quality, Warranty or a similar automotive role.
• Good understanding of automotive systems, diagnostics and technical troubleshooting.
• Experience in quality issue analysis, root cause investigation and corrective actions.
• Knowledge of technical documentation, repair procedures and engineering standards.
• Exposure to vehicle testing & validation, field quality activities and recall campaigns.
• Strong analytical, communication and cross-functional collaboration skills.
• Advanced English (written and spoken) - French represents an advantage.

What do I need before I apply

• Availability 2 days/week at the office - the job based in Bucharest