After Sales Support Policy Administrator - MCC

Find more jobs Job Level: Professional Location: Area of Expertise: Underwriting Unit: Allianz Partners Employing Entity: Nextcare Egypt Job Type: Full-Time Remote Job: Hybrid working Employment Type: Permanent ID: 80614 Position Cluster: The After Sales Support – Policy Administrator role requires managing a dynamic workload while overseeing a portfolio of Corporate Clients. This position offers candidates the chance to represent our company, collaborating with colleagues to surpass client and broker expectations in contract administration and renewal Key responsibilities/What you do: Providing administrative support in a customer-focused environment Demonstrating strong proficiency in Microsoft Office (Word & Excel) Thriving in high-pressure situations with tight deadlines Maintaining exceptional attention to detail Managing time efficiently Exhibiting excellent verbal and written communication skills Collaborating effectively as a team player Showing flexibility and prioritizing tasks adeptly Taking initiative with a proactive, solution-oriented approach Performing well under pressure Key requirements/What you bring Bachelor's Degree with a mandatory medical background Insurance experience is advantageous Strong teamwork and communication abilities Willingness to adapt and learn new skills Responding to over 40 emails daily within a 24-hour SLA Serving as the primary contact for assigned group schemes, Sales Managers, and brokers Building and maintaining positive, professional relationships with internal and external clients Communicating clearly and courteously in all interactions Fostering a cooperative and supportive work atmosphere Managing policy administration for small to large corporate clients Adhering to company policies on anti-corruption, fraud prevention, complaints handling, and data protection Striving for first-time resolution in email and phone communications Effectively managing markets according to team objectives. Key benefits/What we offer: Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation. Join us. Let's care for tomorrow. Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group